Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 20:07:16 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:12 PM, 21st Feb                   Bot                   Hi again!           11:12 PM, 21st Feb                     User                    I got a message from you that one of my item from the order got cancelled           11:12 PM, 21st Feb                     User                    Can i add an item instead           11:13 PM, 21st Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:16 PM, 21st Feb                   Hamza                   Please note, we'll only be able to make changes to your order before it has been processed.           11:16 PM, 21st Feb                   Hamza                   Is there anything else I can help you?            11:18 PM, 21st Feb                     User                    If its like that, then you should have informed me that before processing...           11:20 PM, 21st Feb                   Hamza                   we request you to please elaborate your concern so that we can assist you accordingly with this.           11:21 PM, 21st Feb                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           11:24 PM, 21st Feb                     User                    Yes           11:26 PM, 21st Feb                     User                    I got the message today           11:26 PM, 21st Feb                     User                    That it is cancelled           11:27 PM, 21st Feb                   Hamza                   Could you please share your order number so that I can assist you further?           11:27 PM, 21st Feb                     User                    8236399269           11:28 PM, 21st Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:28 PM, 21st Feb                     User                    Ok           11:28 PM, 21st Feb                     User                    One item from my order is cancelled           11:28 PM, 21st Feb                   Hamza                   The (161874785 - - Plain Top with Round Neck and Long Sleeves) in your order ID 8236399269 went out of stock, so we've partially shipped your order .           11:31 PM, 21st Feb                     User                    When i was ordering it was on stock           11:31 PM, 21st Feb                     User                    That is why ordered           11:32 PM, 21st Feb                     User                    Then how can you cancel it... or else you should have made an option for me to chose any other one before shipping           11:32 PM, 21st Feb                     User                    I want to add an item in my order           11:34 PM, 21st Feb                   Hamza                   We see that you are trying to purchase an item from our website which is not  available at the moment. In order to receive any future updates on this product, we would request you to fill in your email address in the Notify Me section.           11:35 PM, 21st Feb                     User                    I ordered this item last week           11:35 PM, 21st Feb                     User                    Its been 4 days since i ordered...           11:36 PM, 21st Feb                     User                    That day i ordered it because it was available... it was on stock           11:36 PM, 21st Feb                     User                    And now you are telling me that it is out of stock           11:37 PM, 21st Feb                     User                    If there is shortage for that product then you shouldn't have taken orders for that one           11:37 PM, 21st Feb                     User                    I chose that one because that was available...           11:38 PM, 21st Feb                   Hamza                   please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           11:38 PM, 21st Feb                     User                    If that is not available then i want another one           11:38 PM, 21st Feb                   Hamza                   during quality check we found out that one item were not in a good condition to be sold and it was the last of their stock hence we took them out of your order           11:39 PM, 21st Feb                     User                    Then if you took that out from my order then i want to put another one in my order...           11:40 PM, 21st Feb                     User                    That is all i want... if it was in a good condition then you should have told me this before shipping that it is cancelled due to particular reason and you should have asked me whether i need any other instead of that           11:41 PM, 21st Feb                     User                    I mean if it wasn't in a good condition           11:42 PM, 21st Feb                     User                    I got the message today at around 9 pm... so i tried contacting you to tell you that i want another one           11:43 PM, 21st Feb                   Hamza                   You can't add another item as your order has been shipped           11:44 PM, 21st Feb                     User                    So           11:45 PM, 21st Feb                     User                    Now i have to order it separately           11:45 PM, 21st Feb                     User                    Right?           11:45 PM, 21st Feb                     User                    It is not my mistake           11:46 PM, 21st Feb                     User                    It is a mistake from your part           11:46 PM, 21st Feb                   Hamza                   It is out of stock and if you order it separately ,it will cancel again           11:48 PM, 21st Feb                     User                    I ordered everything because i need that... and you cancel it by saying there are reasons... ok fine. But when you cancel it you should have told me that time itself. Not after shipping...           11:48 PM, 21st Feb                     User                    Mr hamza why aren't you getting what i am telling           11:48 PM, 21st Feb                     User                    I want another instead of that one           11:49 PM, 21st Feb                   Hamza                   Please note, we'll only be able to make changes to your order before it has been processed.           11:49 PM, 21st Feb                     User                    Then why you didn't informed me this cancellation before           11:50 PM, 21st Feb                     User                    About this           11:50 PM, 21st Feb                     User                    Now only i got the message           11:50 PM, 21st Feb                     User                    I was tracking my order daoly           11:51 PM, 21st Feb                     User                    Daily           11:51 PM, 21st Feb                     User                    I saw it is processed from mrng itself           11:51 PM, 21st Feb                     User                    Buy o got t           11:51 PM, 21st Feb                     User                    But i got the cancellation message at 9 pm today           11:51 PM, 21st Feb                   Hamza                   We sincerely apologize for any inconvenience caused, and please understand that we can't add items at the moment           11:52 PM, 21st Feb                     User                    Then what can you do?           11:52 PM, 21st Feb                     User                    If order an item separately can you deliver?           11:53 PM, 21st Feb                     User                    If i order           11:53 PM, 21st Feb                     User                    Without delivery charge           11:54 PM, 21st Feb                   Hamza                   We are sorry but the free delivery only on buying 200kwd and more           11:56 PM, 21st Feb                   Hamza                   20 KWD           11:56 PM, 21st Feb                     User                    So you can do nothing           11:56 PM, 21st Feb                     User                    Try to be more responsible           11:58 PM, 21st Feb                     User                    If a customer ordered an item and if that item is not available or got cancelled or whatever have happened then atleast inform them before shipping...           11:59 PM, 21st Feb                     User                    This is showing the value you give to customers           12:00 AM, 22st Feb                   Hamza                   during quality check we found out that one item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order           12:01 AM, 22st Feb                   Hamza                   And that's the reason of cancellation the item           12:01 AM, 22st Feb                   Hamza                   Is there anything else I can help you?            12:01 AM, 22st Feb                     User                    Whatever the reason be... but it was your duty to inform the customer...           12:03 AM, 22st Feb                     User                    If you can't help me with this matter then with what you can help....           12:04 AM, 22st Feb                     User                    Thanks for disappointing           12:04 AM, 22st Feb                     User                    Great           12:04 AM, 22st Feb                   Hamza                   We sincerely apologize for any inconvenience caused, and please understand that we can't add items at the moment           12:06 AM, 22st Feb                   Hamza                   Is there anything else I can help you?            12:06 AM, 22st Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 AM, 22st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2136897