Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 18:19:00 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    What about my order?           10:10 PM, 21st Feb                     User                    what about my order?           10:10 PM, 21st Feb                     User                    Its number is 627614615           10:11 PM, 21st Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:11 PM, 21st Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:11 PM, 21st Feb                     User                    What does it mean?           10:12 PM, 21st Feb                     User                    I want my order,i purchased for it,this is not my problem           10:13 PM, 21st Feb                   Hamza                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6276141615) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6276141771).           10:15 PM, 21st Feb                   Hamza                   Is there anything else I can help you?            10:18 PM, 21st Feb                     User                    No,thanks           10:18 PM, 21st Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:18 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2136610