Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 20:32:13 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey           12:18 AM, 21th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            12:20 AM, 21th Feb                     User                    I have ordered  Margaret baby cot. I wanted mattress as well. So with your sales girl at the store help i ordered mattress of the cot. But 9 guess mattress will not fit for the cot. But i have placed the order already.           12:20 AM, 21th Feb                     User                    Whqt should i do? She guided me that this mattress will be fine. Bt now i hv checked the size. And it is not same.           12:21 AM, 21th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           12:21 AM, 21th Feb                     User                    We’ve shipped Juniors Fitted Sheet  -  Blue  +1item(s) of your order 9636876458 AWB FP022021001609.           12:22 AM, 21th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:23 AM, 21th Feb                     User                    Ok           12:23 AM, 21th Feb                   Hamza                   Kit For Kids Compipure Plus Mattress - Is it the name of the item ?           12:24 AM, 21th Feb                     User                    Yes           12:24 AM, 21th Feb                   Hamza                   Do you want to cancel it ?           12:25 AM, 21th Feb                     User                    Yes. And plz guide me which mattress should i order. I mean which size mattress which will fit into margaret baby cot.           12:26 AM, 21th Feb                     User                    Yes. Cancel if it will not fit for the cot.           12:26 AM, 21th Feb                     User                    Cancel the fitted sheet also           12:26 AM, 21th Feb                     User                    I hv got a message that you cancelled the mattress order. Thank you so much.           12:27 AM, 21th Feb                   Hamza                   The item Kit For Kids Compipure Plus Mattress has been cancelled successfully           12:27 AM, 21th Feb                     User                    I was 8n ghurair mall. And sorry to say your sales girl doesn't know anything           12:28 AM, 21th Feb                   Hamza                   We would like to inform you that we have processed the refund of amount (AED 125) on (21/2/2021) under the transaction ID (169999990097616098)  and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           12:28 AM, 21th Feb                     User                    Yes thank you. Now plz send me the link of the mattresses which will fit for the cot.           12:28 AM, 21th Feb                   Hamza                   And for the item Juniors Fitted Sheet is in progress and we are not able to cancel it           12:29 AM, 21th Feb                     User                    Ok. No problem           12:29 AM, 21th Feb                   Hamza                   You can return it after you received           12:29 AM, 21th Feb                     User                    Ok           12:29 AM, 21th Feb                   Hamza                   Please click on the link for the mattresses https://rb.gy/hdwe85           12:31 AM, 21th Feb                   Hamza                   Is there anything else I can help you?            12:31 AM, 21th Feb                     User                    No thank you so much.           12:31 AM, 21th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:32 AM, 21th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2131729