Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 20:12:08 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:42 PM, 20th Feb                   Bot                   Hi again!           11:42 PM, 20th Feb                     User                    I have ordered dresses           11:43 PM, 20th Feb                     User                    but my partial order was cancelled why?           11:43 PM, 20th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:44 PM, 20th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           11:44 PM, 20th Feb                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           11:48 PM, 20th Feb                     User                    hello           11:49 PM, 20th Feb                     User                    My Partial order has been cancelled due to unavailability           11:49 PM, 20th Feb                     User                    but still the product am seeing online           11:49 PM, 20th Feb                     User                    the order number is 8236318395           11:50 PM, 20th Feb                     User                    are you there?           11:50 PM, 20th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:52 PM, 20th Feb                     User                    sure           11:52 PM, 20th Feb                     User                    hello           11:54 PM, 20th Feb                     User                    u there           11:54 PM, 20th Feb                     User                    did you checked?           11:54 PM, 20th Feb                   Hamza                    We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           11:55 PM, 20th Feb                     User                    ok in that case it should be removed from online           11:55 PM, 20th Feb                     User                    right           11:55 PM, 20th Feb                     User                    I thought that it was a mistake, and purchased second time           11:56 PM, 20th Feb                     User                    now I got the same message second time also           11:56 PM, 20th Feb                   Hamza                   We will raise the issue to the tech team to update the website as soon as possible           11:56 PM, 20th Feb                   Hamza                   And we are truly sorry for the inconvenience           11:57 PM, 20th Feb                   Hamza                   Is there anything else I can help you?            11:57 PM, 20th Feb                     User                    how many days will it take for refund?           11:57 PM, 20th Feb                     User                    hello           11:59 PM, 20th Feb                     User                    u there?           11:59 PM, 20th Feb                   Hamza                   We would like to inform you that we have processed the refund of amount (KWD3.50) on (20/2/2021) under the transaction ID (169999990095962467) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           12:00 AM, 21th Feb                   Hamza                   Is there anything else I can help you?            12:00 AM, 21th Feb                     User                    8236976888           12:01 AM, 21th Feb                     User                    check this order also           12:01 AM, 21th Feb                     User                    whether refund got processed or not           12:01 AM, 21th Feb                     User                    hello           12:04 AM, 21th Feb                     User                    did you checked?           12:05 AM, 21th Feb                   Hamza                   It will refund to your bank account as soon as possible           12:06 AM, 21th Feb                     User                    I just want to know whether it is processed or not?           12:07 AM, 21th Feb                     User                    because the same product I ordered twice           12:07 AM, 21th Feb                     User                    I just don't want this get into any confusion           12:08 AM, 21th Feb                     User                    8236976888 this is second order number           12:08 AM, 21th Feb                   Hamza                   With reference order number 8236976888 we will refund to your bank account as soon as possible           12:09 AM, 21th Feb                     User                    k           12:10 AM, 21th Feb                   Hamza                   we have processed the refund for the order (8236318395) of amount (KWD3.50) on (20/2/2021) under the transaction ID (169999990095962467) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days           12:10 AM, 21th Feb                   Hamza                   Is there anything else I can help you?            12:10 AM, 21th Feb                     User                    this is the first order number you are sending           12:10 AM, 21th Feb                     User                    am asking about second order           12:10 AM, 21th Feb                   Hamza                   With reference order number 8236976888 we will refund to your bank account as soon as possible           12:10 AM, 21th Feb                     User                    k           12:11 AM, 21th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:11 AM, 21th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2131686