Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 19:10:31 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, regarding the order number: 9626199106           10:56 PM, 19th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:57 PM, 19th Feb                     User                    when can i expect the refund of AED40 in my Shukran credit, it is now more than a month and i have not seen any progress           10:57 PM, 19th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:57 PM, 19th Feb                   Hamza                   We would like to inform you that we have processed the refund of amount (AED 41.74) on (13/1/2021) under the transaction ID (169999990064097962).           10:59 PM, 19th Feb                     User                    Ok, but I dont see it under my credits in Shukran account           11:00 PM, 19th Feb                     User                    Also, my total Shukran points is as well bot reflecting the same           11:00 PM, 19th Feb                     User                    Not*           11:01 PM, 19th Feb                   Hamza                   You shukran points will be refunded to my credit on your account           11:03 PM, 19th Feb                   Hamza                   Is there anything else I can help you?            11:03 PM, 19th Feb                     User                    I dont see the points / credit           11:04 PM, 19th Feb                     User                    Here is the transaction history of My shukran           11:05 PM, 19th Feb                     User                    Hence the reason for me contacting you now           11:06 PM, 19th Feb                   Hamza                   We would like to inform you that we have processed the refund of amount (AED 27.265 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:07 PM, 19th Feb                     User                    Why just AED27.265? When I am talking about AED41.74?           11:08 PM, 19th Feb                   Hamza                   We would like to inform you that we have processed the refund of amount (AED 41.74) on (13/1/2021) under the transaction ID (169999990064097962).           11:08 PM, 19th Feb                   Hamza                   And AED 27.265 your my credit wallet           11:09 PM, 19th Feb                   Hamza                   Is there anything else I can help you?            11:09 PM, 19th Feb                     User                    Ok. I will contact you again if I dont find the amount in my credit wallet           11:10 PM, 19th Feb                     User                    Thanks           11:10 PM, 19th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:10 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2126765