Subject: Ticket Assigned - Conversation with Popping Fire
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 18:11:33 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Popping Fire Popping Fire                    Hi           09:38 PM, 19th Feb                     Popping Fire                    Online??           09:38 PM, 19th Feb                     Popping Fire                             09:39 PM, 19th Feb                     Popping Fire                    I had ordered a silver crop           09:39 PM, 19th Feb                     Popping Fire                             09:40 PM, 19th Feb                     Popping Fire                    This onee......And I recieved a red one...!!           09:40 PM, 19th Feb                     Popping Fire                    There must be some mistakee.....Can I get the silver crop top please.           09:42 PM, 19th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:43 PM, 19th Feb                   Hamza                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website           09:43 PM, 19th Feb                   Hamza                   We request you to please specify your order number and for which item you have received a wrong item so we can further assist you.           09:44 PM, 19th Feb                     Popping Fire                    Okay wait a sec           09:45 PM, 19th Feb                     Popping Fire                             09:48 PM, 19th Feb                     Popping Fire                    There?           09:48 PM, 19th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:49 PM, 19th Feb                     Popping Fire                    Sure           09:49 PM, 19th Feb                   Hamza                   Could you please share the full name of the item so that I can assist you further?           09:50 PM, 19th Feb                     Popping Fire                    Embellish top with flared sleeves           09:50 PM, 19th Feb                     Popping Fire                    ?           09:53 PM, 19th Feb                     Popping Fire                    There?           09:54 PM, 19th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:54 PM, 19th Feb                     Popping Fire                    ??           09:54 PM, 19th Feb                   Hamza                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           09:55 PM, 19th Feb                     Popping Fire                    Will I be receiving a the grey top?           09:56 PM, 19th Feb                   Hamza                   In the meantime, an exchange is not available at KSA. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (SPLASH) store across the KSA.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:56 PM, 19th Feb                     Popping Fire                    Oh is it not possible to get the silver top??           09:56 PM, 19th Feb                     Popping Fire                    It would be helpful           09:56 PM, 19th Feb                   Hamza                   We sincerely apologize for any inconvenience caused,but as per the policy we can't deliver the item again.           09:58 PM, 19th Feb                   Hamza                   You will be able only to return the item           09:58 PM, 19th Feb                     Popping Fire                    Okay do you have the silver top available??           09:59 PM, 19th Feb                     Popping Fire                    Can i place an order??           10:00 PM, 19th Feb                     Popping Fire                    Any size would work?!           10:01 PM, 19th Feb                   Hamza                   It is out of stuck at the moment           10:01 PM, 19th Feb                     Popping Fire                    Is there some connection problem?? Is that why you guys are responding late??           10:01 PM, 19th Feb                   Hamza                   In order to receive any future updates on this product, we would request you to fill in your email address in the Notify Me section.           10:02 PM, 19th Feb                     Popping Fire                    Okay           10:02 PM, 19th Feb                   Hamza                   We would like to inform that we regularly update our product listings so in order to be the first one to get notified, we would highly recommend that you do the above process.           10:02 PM, 19th Feb                   Hamza                   Is there anything else I can help you?            10:02 PM, 19th Feb                     Popping Fire                    Plz return request the crop top I received           10:02 PM, 19th Feb                     Popping Fire                    Alsoooooo           10:03 PM, 19th Feb                     Popping Fire                    I havent received my refund yet of a previous returned item           10:03 PM, 19th Feb                     Popping Fire                    Can you track that and let me know Ma           10:03 PM, 19th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:03 PM, 19th Feb                     Popping Fire                    OkYy           10:04 PM, 19th Feb                     Popping Fire                             10:05 PM, 19th Feb                     Popping Fire                    This is the order no.           10:05 PM, 19th Feb                   Hamza                   Return request for the item has been created,our courier partner will contact you to collect the item within 2-5 working days           10:05 PM, 19th Feb                     Popping Fire                    Okay thanks           10:05 PM, 19th Feb                     Popping Fire                    What about my refund regarding my previous purchase?           10:06 PM, 19th Feb                     Popping Fire                    Online??           10:07 PM, 19th Feb                   Hamza                   Please allow me a minute to check           10:07 PM, 19th Feb                   Hamza                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:08 PM, 19th Feb                     Popping Fire                    Ahaan           10:09 PM, 19th Feb                     Popping Fire                    Okay thanks           10:09 PM, 19th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:11 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2126598