Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 17:24:35 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:16 PM, 19th Feb                   Bot                   Hi again!           09:16 PM, 19th Feb                     User                    I  just receive my order qnd the size is wrong           09:16 PM, 19th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:16 PM, 19th Feb                     User                    Its 39.5..i thought uts US size but uts FR           09:17 PM, 19th Feb                     User                    Bec its for men           09:17 PM, 19th Feb                   Hamza                   Is it from shoemart ?           09:17 PM, 19th Feb                     User                    The size is very confusing           09:18 PM, 19th Feb                     User                    Yes           09:18 PM, 19th Feb                   Hamza                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.           09:18 PM, 19th Feb                   Hamza                   As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           09:18 PM, 19th Feb                     User                    Ok ill visit the store           09:19 PM, 19th Feb                     User                    Only same ite.           09:20 PM, 19th Feb                     User                    Item           09:20 PM, 19th Feb                     User                    No alternative shoes of same price?           09:21 PM, 19th Feb                   Hamza                   It is on different price           09:21 PM, 19th Feb                   Hamza                   Is there anything else I can help you?            09:22 PM, 19th Feb                     User                    Illjust visit the store.thanks for your reply           09:23 PM, 19th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:24 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2126470