Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 17:22:40 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:04 PM, 17th Feb                     User                    I want to cancel my order           09:04 PM, 17th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:09 PM, 17th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           09:09 PM, 17th Feb                     User                    2000977171           09:12 PM, 17th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:14 PM, 17th Feb                     User                    Surd           09:14 PM, 17th Feb                     User                    Sure           09:14 PM, 17th Feb                   Hamza                   We see that you want us to cancel your order with order number: 2000977171. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           09:15 PM, 17th Feb                   Hamza                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           09:15 PM, 17th Feb                     User                    And will I get a refund?           09:16 PM, 17th Feb                     User                    Because I paid with the card           09:17 PM, 17th Feb                   Hamza                   You will get the refund to the same card you paid through           09:19 PM, 17th Feb                     User                    Okay           09:21 PM, 17th Feb                     User                    Thank you so much           09:21 PM, 17th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:22 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2117748