Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 16:40:06 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Helo           08:20 PM, 17th Feb                     User                    My order is still spending . I order at saturday           08:21 PM, 17th Feb                     User                    My order number is 9635363385           08:22 PM, 17th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:28 PM, 17th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:30 PM, 17th Feb                     User                    S           08:31 PM, 17th Feb                     User                    Iam in           08:31 PM, 17th Feb                     User                    Kindly check my order           08:31 PM, 17th Feb                     User                    I ordered at Saturday still iam not getting my order           08:32 PM, 17th Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           08:32 PM, 17th Feb                     User                    Yes           08:32 PM, 17th Feb                   fatma                   We see that you have placed your order on Feb 13, 2021. We would like to inform that  Collection Point Delivery orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           08:35 PM, 17th Feb                   fatma                   Is there anything else i can help you with?           08:35 PM, 17th Feb                     User                    At what date can I expect my order           08:36 PM, 17th Feb                     User                    If I want to return means within  Saturday I have to return?           08:37 PM, 17th Feb                   fatma                   Within 1-2 working days           08:37 PM, 17th Feb                     User                    When is my return date if I want to return means           08:37 PM, 17th Feb                   fatma                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:38 PM, 17th Feb                     User                    From the date I ordered or from the date I received my parcel           08:38 PM, 17th Feb                   fatma                   Is there anything else i can help you with?           08:38 PM, 17th Feb                     User                    S           08:39 PM, 17th Feb                     User                    K still I have time to return           08:39 PM, 17th Feb                     User                    K thank u           08:39 PM, 17th Feb                   fatma                   From the date you recieved the order           08:39 PM, 17th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:39 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2117570