Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 18:59:17 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I received my order today           10:22 PM, 15th Feb                   Hamza                   مرحبا معك حمزه يسرني أن أساعدك           10:22 PM, 15th Feb                     User                    But one item is missing in it           10:22 PM, 15th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           10:23 PM, 15th Feb                     User                             10:25 PM, 15th Feb                     User                             10:25 PM, 15th Feb                     User                    This product is missing ☝?☝?           10:25 PM, 15th Feb                     User                    LM6272907376 is my order number           10:26 PM, 15th Feb                   Hamza                   Please provide me with the correct order number           10:28 PM, 15th Feb                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           10:30 PM, 15th Feb                     User                             10:34 PM, 15th Feb                     User                    6272907376           10:34 PM, 15th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:34 PM, 15th Feb                     User                    ??           10:35 PM, 15th Feb                   Hamza                   Thanks for waiting           10:37 PM, 15th Feb                   Hamza                   As per our information the whole order has delivered to to you completely including the item (Stone Studded Pendant and Drop Earrings Set) , Please check           10:37 PM, 15th Feb                   Hamza                   Is there anything else I can help you?            10:40 PM, 15th Feb                     User                    Yes they delivered the wrong product ?           10:41 PM, 15th Feb                     User                             10:41 PM, 15th Feb                     User                    Not what I ordered           10:42 PM, 15th Feb                     User                    Please send me the correct product what I ordered and take back the wrong one           10:43 PM, 15th Feb                   Hamza                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.We will accept a return of your item. Below you will find the process for initiating the return.           10:45 PM, 15th Feb                   Hamza                   In the meantime, an exchange is not available at the moment. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the KSA.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:46 PM, 15th Feb                   Hamza                   Is there anything else I can help you?            10:47 PM, 15th Feb                     User                    I already checked the return policy           10:47 PM, 15th Feb                     User                    it’s not my mistake           10:48 PM, 15th Feb                     User                    Mistake from your side ...then why should I claim return           10:48 PM, 15th Feb                     User                    Already I paid           10:48 PM, 15th Feb                     User                    shipping charges too           10:48 PM, 15th Feb                     User                    i need what I ordered not my mistake           10:49 PM, 15th Feb                   Hamza                   do you want to create a return request and our courier partner will collect the item within 3-5 working days           10:49 PM, 15th Feb                   Hamza                   We will refund the amount after we receive the item ,           10:49 PM, 15th Feb                   Hamza                   Please note that there is no any extra charge for collecting the item           10:50 PM, 15th Feb                     User                    Ok           10:51 PM, 15th Feb                     User                    That means you will not send me the correct product...instead giving refund...ridiculous ?           10:52 PM, 15th Feb                   Hamza                   We are truly sorry but we can't deliver the item again , Just you will be able to return and get a refund           10:53 PM, 15th Feb                   Hamza                   Is there anything else I can help you?            10:53 PM, 15th Feb                     User                    Ok           10:55 PM, 15th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:55 PM, 15th Feb                     User                    You create a return request with my order number           10:55 PM, 15th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:55 PM, 15th Feb                   Hamza                   A return request has been created           10:57 PM, 15th Feb                   Hamza                   Is there anything else I can help you?            10:57 PM, 15th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:59 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2107202