Subject: Ticket Assigned - Conversation with Bubbling Notes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 18:47:06 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bubbling Notes Bubbling Notes                    6272644216           10:34 PM, 15th Feb                     Bubbling Notes                    I still want the item           10:34 PM, 15th Feb                     Bubbling Notes                    I just want bigger size           10:34 PM, 15th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:37 PM, 15th Feb                     Bubbling Notes                    I want to return my item           10:38 PM, 15th Feb                     Bubbling Notes                    But I just want to switch with bigger size           10:38 PM, 15th Feb                     Bubbling Notes                    I don't need refund           10:38 PM, 15th Feb                     Bubbling Notes                    I want the same item           10:38 PM, 15th Feb                     Bubbling Notes                    My order number is 6272644216           10:38 PM, 15th Feb                   Hamza                   In the meantime, an exchange is not available at the moment . You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the KSA.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:39 PM, 15th Feb                     Bubbling Notes                    How to cancel refund           10:39 PM, 15th Feb                     Bubbling Notes                    Cause I already asked for refund online           10:40 PM, 15th Feb                     Bubbling Notes                    And they will get the package here in my house           10:40 PM, 15th Feb                     Bubbling Notes                    I will keep the item instead if there is no exchange           10:40 PM, 15th Feb                     Bubbling Notes                    I prefer exchange instead of refund           10:41 PM, 15th Feb                   Hamza                   Do you want to cancel the return request ?           10:41 PM, 15th Feb                     Bubbling Notes                    Yes           10:41 PM, 15th Feb                   Hamza                   Sorry an exchange is not available           10:41 PM, 15th Feb                     Bubbling Notes                    Because the guy from the store           10:41 PM, 15th Feb                     Bubbling Notes                    Told me I can exchange           10:41 PM, 15th Feb                     Bubbling Notes                    Within given time           10:42 PM, 15th Feb                     Bubbling Notes                    I'll cancel my return request           10:43 PM, 15th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:43 PM, 15th Feb                   Hamza                   The return request has been cancelled as per your request           10:44 PM, 15th Feb                   Hamza                   Is there anything else I can help you?            10:44 PM, 15th Feb                     Bubbling Notes                    Thankyou           10:46 PM, 15th Feb                     Bubbling Notes                    Thats all           10:46 PM, 15th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:46 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2107164