Subject: Ticket Assigned - Conversation with Asa Zariwala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 05:01:59 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asa Zariwala Asa Zariwala                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Asa Zariwala, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #9425309685 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9425309685 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            08:47 AM, 10th Apr                   hamza                   Good morning Dear customer, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           08:49 AM, 10th Apr                     Asa Zariwala                    Hi hamza           08:49 AM, 10th Apr                     Asa Zariwala                    I have placed an order 2 days back and at the time of placing the order it said next day pickup, and now it’s been 2 days I haven’t got an update of when will my order be ready for pickup. Kindly help me with it.           08:50 AM, 10th Apr                     Asa Zariwala                    I have a flight for tomorrow early morning to India, and I need to pick it up today itself because after that I won’t be in uae.           08:51 AM, 10th Apr                     Asa Zariwala                    I selected the pickup option specifically because delivery takes longer than pickup.           08:51 AM, 10th Apr                   hamza                   We sincerely apologize for any inconvenience caused,           08:52 AM, 10th Apr                   hamza                   Please be assured as we have now escalated this issue to our concerned team to check with the store and make your order ready for the collection ASAP           08:52 AM, 10th Apr                     Asa Zariwala                    Kindly make it today please, or else I won’t be able to take it with me.           08:52 AM, 10th Apr                     Asa Zariwala                    And Centrepoint doesn’t deliver to India.           08:53 AM, 10th Apr                     Asa Zariwala                    I have selected the DFC mall branch for pickup and I can go and li k           08:53 AM, 10th Apr                     Asa Zariwala                    Pick it up even now.           08:53 AM, 10th Apr                   hamza                   We will do our best soon enough, We appreciate your patience.           08:58 AM, 10th Apr                     Asa Zariwala                    Thank you so much, I hope it gets done today.           08:59 AM, 10th Apr                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:01 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027198