Subject: Ticket Assigned - Conversation with Sandrine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 04:42:29 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sandrine Sandrine                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Sandrine Bot:  Hi Sandrine, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424424350 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040523006990     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501018189            08:34 AM, 07th Apr                   hamza                   Good morning Sandrine, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           08:37 AM, 07th Apr                     Sandrine                    Hi i have an order 9424424350 Yesterday your delivery called it was at fotoor and I didn’t see the call so he didn’t deliver           08:37 AM, 07th Apr                     Sandrine                    But i need the order today before 1 pm because i have a birthday           08:37 AM, 07th Apr                     Sandrine                    It is very important           08:38 AM, 07th Apr                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:38 AM, 07th Apr                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           08:38 AM, 07th Apr                   hamza                   Could you please confirm is this your phone number +971501018189?           08:38 AM, 07th Apr                     Sandrine                    Yes           08:39 AM, 07th Apr                   hamza                   nk you for your confirmation           08:39 AM, 07th Apr                   hamza                   Thank*           08:39 AM, 07th Apr                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP.           08:39 AM, 07th Apr                     Sandrine                    Yes please before 1 very important           08:40 AM, 07th Apr                     Sandrine                    Thank you           08:40 AM, 07th Apr                   hamza                   Is there anything else I can assist you with?           08:41 AM, 07th Apr                     Sandrine                    Thank you           08:41 AM, 07th Apr                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:42 AM, 07th Apr                     Sandrine                    Same to you           08:42 AM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6007119