Subject: Ticket Assigned - Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 02:36:29 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم السلام عليكم                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi السلام عليكم, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            06:25 AM, 07th Apr                   hamza                   Good morning Dear customer, Thank you for contacting us. My name is Hamza, I will be happy to help you.           06:26 AM, 07th Apr                     السلام عليكم                    Hello Hamza?           06:26 AM, 07th Apr                     السلام عليكم                    How are you?           06:26 AM, 07th Apr                     السلام عليكم                    I contacted you more than one hour ago .. you told me that you have a technical issue           06:27 AM, 07th Apr                   hamza                   I'm fine, thank you for asking           06:28 AM, 07th Apr                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:28 AM, 07th Apr                     السلام عليكم                    And advised me to contact you again after an hour           06:28 AM, 07th Apr                     السلام عليكم                    Yes sure           06:28 AM, 07th Apr                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           06:29 AM, 07th Apr                     السلام عليكم                    Welcome           06:30 AM, 07th Apr                   hamza                   As we have checked, we can see that you haven't used any voucher code on the order number 9424791737           06:30 AM, 07th Apr                   hamza                   Please try to use the voucher again in your next order           06:30 AM, 07th Apr                     السلام عليكم                    Yes           06:30 AM, 07th Apr                     السلام عليكم                    It is not working           06:30 AM, 07th Apr                     السلام عليكم                    I tried many times           06:31 AM, 07th Apr                   hamza                   We sincerely apologize for the issue that you are facing           06:32 AM, 07th Apr                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:32 AM, 07th Apr                     السلام عليكم                    When it is expected to be fixed?           06:32 AM, 07th Apr                   hamza                   We will get back to you via your email address soon enough           06:34 AM, 07th Apr                     السلام عليكم                    Ok           06:34 AM, 07th Apr                     السلام عليكم                    Thanks           06:34 AM, 07th Apr                   hamza                   Is there anything else I can assist you with?           06:34 AM, 07th Apr                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           06:36 AM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6006946