Subject: Ticket Assigned - Conversation with Saadi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 02:15:28 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saadi Saadi                    Hey           05:52 AM, 06th Apr                   hamza                   Good morning Saadi, Thank you for contacting Max. My name is Hamza, How may I help you?           05:53 AM, 06th Apr                     Saadi                    I just refund some thing’s yesterday           05:54 AM, 06th Apr                     Saadi                    They take from me           05:54 AM, 06th Apr                     Saadi                    But when I open my max account           05:54 AM, 06th Apr                     Saadi                    It will be automatically log out           05:55 AM, 06th Apr                     Saadi                    I don’t know how           05:55 AM, 06th Apr                   hamza                   Could you please share your order number so that I can assist you further?           05:55 AM, 06th Apr                     Saadi                    The account I created was my phone number 0508726246           05:55 AM, 06th Apr                     Saadi                    Now there is no option for phone number to open my old account           05:55 AM, 06th Apr                     Saadi                    9423572270           05:56 AM, 06th Apr                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:57 AM, 06th Apr                     Saadi                    Ok waiting           05:58 AM, 06th Apr                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           05:59 AM, 06th Apr                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:59 AM, 06th Apr                     Saadi                    Now my email is change and my phone number is same as old one           05:59 AM, 06th Apr                     Saadi                    I want refund in my new account please           05:59 AM, 06th Apr                   hamza                   We will reset the password and share it with you soon enough           06:00 AM, 06th Apr                     Saadi                             06:00 AM, 06th Apr                     Saadi                             06:00 AM, 06th Apr                     Saadi                    Here I recieve my refund? In shukran pay?           06:02 AM, 06th Apr                   hamza                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:06 AM, 06th Apr                     Saadi                    It’s ok but please confirm that I receive refund in same number and email [email-masked] 0508726246           06:08 AM, 06th Apr                   hamza                   We are truly sorry to inform you that the refund will be process only to the same account           06:10 AM, 06th Apr                   hamza                   Is there anything else I can assist you with?           06:10 AM, 06th Apr                     Saadi                    But they logout my account           06:10 AM, 06th Apr                     Saadi                    I don’t know why           06:10 AM, 06th Apr                     Saadi                    Automatically logged out           06:10 AM, 06th Apr                     Saadi                    But now the number is same           06:11 AM, 06th Apr                   hamza                   We will reset the password and share it with you soon enough so you can login again           06:12 AM, 06th Apr                     Saadi                    I call help line today she told me this is your email but this was mever my email I just open my first account with phone number           06:12 AM, 06th Apr                     Saadi                    Ok sure pls let me know and help me pls send me email and password I’ll login my old account thanks           06:13 AM, 06th Apr                   hamza                   We will get back to you as soon as possible           06:14 AM, 06th Apr                   hamza                   Is there anything else I can assist you with?           06:14 AM, 06th Apr                     Saadi                    That’s it thank you           06:14 AM, 06th Apr                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           06:15 AM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5999881