Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 07:43:18 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Solid NCI cotton Leggings cream with bow accent 18-24months ordered 2peices but received only one peice.</div>
<div>Then about the <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Pack of 5 - Cotton Full Briefs....they are still unopened and unused, just received Yesterday and I don't need them</span><br><div style="overflow-wrap: break-word">Do the needful</div>
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 3 Apr 2023 at 6:37, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0187403610"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Farhin,<br><br>We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, "Pack of 5 - Cotton Full Briefs" products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br><br>Please refer to the below link for any further information on non-returnable items:<br><a rel="noreferrer" target="_blank" href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br><br>We thank you for your understanding and cooperation.<br><br>
</div></div>
<div dir="ltr" style="margin-top:0px">Thank You,<div id="yiv0187403610yqtfd49995" class="yiv0187403610yqt5392291589">
<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Max </span>
</div>Support Team.</div>
</div>

	

<div id="yiv0187403610yqtfd70286" class="yiv0187403610yqt5392291589">

</div>
</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5972086