Subject: New Reply Received - Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 05:29:48 +0000 (UTC)

Hi Hamza Nomani,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">Hi,<div dir="auto">I can understand and already know that these products are nonrefundable but this doesn't mean that the store has rights to sell expired products and upon customer's complaint it is simply replied that these are nonrefundable.</div>
<div dir="auto">Atleast there should be a policy for expired products being sold to the customers or atleast the expired products should be discarded by the store so that they are not sold to the customers.</div>
<div dir="auto">In my case i was unaware that the product which i will open will be expired as even expiry date isn't mentioned.</div>
<div dir="auto">Anyways i knew i will be given this reply but it should be brought into your notice that there are expired products in your store which are being sold to the customers.</div>
<div dir="auto">I'm highly disappointed and shall not buy any make-up products again from here.</div>
<div dir="auto">Thanks </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 3 Apr 2023, 4:06 am Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Tayaba,<br><br>Thank you for reaching out to us and giving us the opportunity to help you.<br> <br>We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br><br>Please refer to the below link for any further information on non-returnable items:<br><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5972323