Subject: Ticket Assigned - Conversation with Monica Ghicu
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 04:00:00 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Monica Ghicu Monica Ghicu                    Hello! I have a question about some of my orders. Three of them have been delivered this week, but they show up as processing. I want to return some items, but I can't find the return option since the orders are still processing. Can you please mark them as delivered so I can process the returns?           07:47 AM, 02nd Apr                     Monica Ghicu                             07:48 AM, 02nd Apr                     Monica Ghicu                    These are the 3 orders I am referring to           07:48 AM, 02nd Apr                     Monica Ghicu                    They have all been delivered already a few days ago           07:48 AM, 02nd Apr                   hamza                   Good morning Monica, Thank you for contacting Max. My name is Hamza, I will be happy to help you.           07:49 AM, 02nd
  Apr                     Monica Ghicu                    Good morning, Hamza! Thank you for your help!           07:50 AM, 02nd Apr                   hamza                   You can let us know the full name of the items and we will arrange for a return.           07:50 AM, 02nd Apr                     Monica Ghicu                             07:52 AM, 02nd Apr                     Monica Ghicu                             07:52 AM, 02nd Apr                     Monica Ghicu                    These 2 for now           07:52 AM, 02nd Apr                     Monica Ghicu                    Maybe some more after my I receive my last order           07:52 AM, 02nd Apr                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:55 AM, 02nd Apr                     Monica Ghicu                    Thank you!           07:55 AM, 02nd Apr                   hamza                   Thank you for allowing me the ti
 me to check. I appreciate your patience.           07:55 AM, 02nd Apr                   hamza                   Please be assured as we have now escalated this issue to our concerned team to create a return request for the items as you requested           07:56 AM, 02nd Apr                   hamza                   And we will get back via your email address to update you the details           07:56 AM, 02nd Apr                     Monica Ghicu                    Great. Thank you!           07:56 AM, 02nd Apr                     Monica Ghicu                    I appreciate your help. Thank you.           07:56 AM, 02nd Apr                     Monica Ghicu                    It would be great if it order status was updated in the application, so I can process the returns through the app myself           07:57 AM, 02nd Apr                   hamza                   Sure, we will escalate the issue to the technical team to update the status ASAP           07:57 AM, 02nd Apr             
       hamza                   Is there anything else I can assist you with?           07:57 AM, 02nd Apr                     Monica Ghicu                    Not at this time. Thank you so much!           07:58 AM, 02nd Apr                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           07:59 AM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5967914