Subject: Ticket Assigned - Conversation with J A
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 08:35:53 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with J A J A                    Hi           12:12 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:12 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello J A , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:12 PM, 01st Apr                     J A                    2           12:13 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:13 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:13 PM, 01st Apr                     J A                    2           12:13 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:13 PM, 01st Apr                     J A                    1           12:13 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:13 PM, 01st Apr                     J A                    [email-masked]           12:13 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:13 PM, 01st Apr                   hamza                   Good afternoon Dear customer, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           12:15 PM, 01st Apr                     J A                    Good afternoon           12:15 PM, 01st Apr                     J A                    9422909954 # order status still not changed.. I placed request for status change and told me to wait for 2 days.           12:17 PM, 01st Apr                     J A                    Still no change. So I am not able to start return process           12:17 PM, 01st Apr                   hamza                   You can let us know the name of the items and we will arrange for a return.           12:19 PM, 01st Apr                     J A                    All item in order.           12:19 PM, 01st Apr                   hamza                   Thank you for your confirmation           12:20 PM, 01st Apr                     J A                    This item in order number           12:20 PM, 01st Apr                     J A                    Sry . Mistake           12:21 PM, 01st Apr                   hamza                   Please be assured as we have now escalated this issue to our concerned team to create a return request for the items and arrange for the collection ASAP           12:21 PM, 01st Apr                     J A                    This all item in this order           12:21 PM, 01st Apr                     J A                    I am facing status issues for this two order reference           12:22 PM, 01st Apr                   hamza                   Do you want to return all the items from the both orders 9422668709, 9422909954?           12:23 PM, 01st Apr                     J A                    All item in 709 .           12:25 PM, 01st Apr                     J A                    Only one item in 954.           12:25 PM, 01st Apr                     J A                    This one in order# 954           12:26 PM, 01st Apr                   hamza                   Sure, we will create a return request for these items and will update you via your email address soon enough           12:27 PM, 01st Apr                   hamza                   Is there anything else I can assist you with?           12:27 PM, 01st Apr                     J A                    We are facing really tough time with the delivery person. He reached us yesterday and was really aggressive while we were not in home. After that till now he didn’t picked up the call nor responded           12:28 PM, 01st Apr                     J A                    The delivery person contact and number of tries as below screenshots           12:29 PM, 01st Apr                   hamza                   Do you mean for the order number 9423030677?           12:30 PM, 01st Apr                     J A                             12:30 PM, 01st Apr                     J A                    Yes           12:30 PM, 01st Apr                     J A                    He is disconnecting call always.he said when I come no one attended ..           12:31 PM, 01st Apr                   hamza                   We sincerely apologize for any inconvenience caused,           12:31 PM, 01st Apr                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP.           12:31 PM, 01st Apr                   hamza                   Is there anything else I can assist you with?           12:33 PM, 01st Apr                     J A                    Really appreciated.           12:34 PM, 01st Apr                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:35 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5961788