Subject: Ticket Assigned - Conversation with Anagha Pillai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 08:19:58 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anagha Pillai Anagha Pillai                    Hello           12:05 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:05 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:05 PM, 01st Apr                     Anagha Pillai                    1           12:05 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello Anagha Pillai , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:05 PM, 01st Apr                     Anagha Pillai                    3           12:05 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            12:05 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:05 PM, 01st Apr                     Anagha Pillai                    2           12:06 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:06 PM, 01st Apr                     Anagha Pillai                    1           12:06 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:06 PM, 01st Apr                     Anagha Pillai                    [email-masked]           12:06 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:06 PM, 01st Apr                   hamza                   Good afternoon Anagha, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           12:07 PM, 01st Apr                     Anagha Pillai                    Hi hamza           12:07 PM, 01st Apr                     Anagha Pillai                    Actually i wanted to return 2 Shirts that i ordered           12:07 PM, 01st Apr                     Anagha Pillai                    But its not showing delivered yet on my app           12:08 PM, 01st Apr                     Anagha Pillai                    And it was delivered on 30th march           12:08 PM, 01st Apr                     Anagha Pillai                    I think the system is not yet updated           12:08 PM, 01st Apr                   hamza                   You can let us know the name of the items and the order number, we will arrange for a return.           12:10 PM, 01st Apr                     Anagha Pillai                             12:11 PM, 01st Apr                     Anagha Pillai                             12:11 PM, 01st Apr                   hamza                   Could you please confirm how many items do you want to return?           12:14 PM, 01st Apr                     Anagha Pillai                    2 items           12:14 PM, 01st Apr                     Anagha Pillai                    Checked shirt with long sleeves and pocket  Striped shirt with long sleeves and buttoned closure           12:15 PM, 01st Apr                     Anagha Pillai                    These two           12:15 PM, 01st Apr                   hamza                   Thank you for your confirmation           12:15 PM, 01st Apr                     Anagha Pillai                    There is a change in pickup address           12:16 PM, 01st Apr                   hamza                   Please be assured as we have now escalated this issue to our concerned team to create a return request for the items and arrange for the collection ASAP           12:16 PM, 01st Apr                     Anagha Pillai                    Its 505 room no instead of 303           12:16 PM, 01st Apr                   hamza                   Our courier partner will contact you for the collection, you can inform him your new address and he will assist you further           12:18 PM, 01st Apr                   hamza                   Is there anything else I can assist you with?           12:18 PM, 01st Apr                     Anagha Pillai                    Nope           12:18 PM, 01st Apr                     Anagha Pillai                    Thank you hamza           12:19 PM, 01st Apr                     Anagha Pillai                    Nice talking to you           12:19 PM, 01st Apr                     Anagha Pillai                    Have a good day           12:19 PM, 01st Apr                     Anagha Pillai                    Bye           12:19 PM, 01st Apr                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:19 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5961697