Subject: New Reply Received - Conversation with Gracie
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 20:22:34 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Conversation with Gracie  Ticket comment <div>Sorry, I was so busy last week that I wasn’t able to read or reply to your email. Anyway, here is the video of the item.</div>
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<div>On 29 Mar 2023, at 6:56 AM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5912908</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5912908<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Hamza Nomani : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Gracie,<br><br>Thank you for reaching out to us and giving us the opportunity to help you.<br><br>We sincerely apologize for any inconvenience caused however, we request you to please share with us a video of the item showing issue so that we can assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Babyshop </span>Support Team.</div>
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Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044016083529'>Video.mov</a><br />2. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044016083530'>Video_1.mov</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5912908