Subject: Ticket Assigned - Conversation with Irfan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 03:45:35 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Irfan Irfan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi irfan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421702653 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032423002415     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:33 AM, 28th Mar                   hamza                   Good morning Irfan, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           07:33 AM, 28th Mar                     Irfan                    Order was delivered neither was not rejected by me rider called while i was busy i didnt answered his call only. Can you reschedule this order for me today. As im waiting for this order           07:34 AM, 28th Mar                   hamza                   Could you please confirm is this your phone number +971502440836?           07:34 AM, 28th Mar                     Irfan                    Order was *NOt* delivered neither was not rejected by me rider called while i was busy i didnt answered his call only. Can you reschedule this order for me today. As im waiting for this order           07:34 AM, 28th Mar                     Irfan                    Yes           07:35 AM, 28th Mar                     Irfan                    Can you re schedule this order for me . Please update your tracker  as it is showing rejected by customer. As i mnetion i was busy i djdnt answer rider call  i want this order           07:36 AM, 28th Mar                   hamza                   Thank you for your confirmation           07:36 AM, 28th Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP.           07:37 AM, 28th Mar                     Irfan                    Appreciate your help.           07:37 AM, 28th Mar                     Irfan                    Tracking No:  FC032423002415  No Tracking Status Found           07:38 AM, 28th Mar                     Irfan                    Your order is on the way?   Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032423002415   You can also easily track your order from My Account > Order History.           07:38 AM, 28th Mar                     Irfan                    Can you updaye the tracker for me.           07:38 AM, 28th Mar                     Irfan                    I want this order or to re schudle the delivery todag please           07:38 AM, 28th Mar                     Irfan                    9421702653 order number centerpoint.com shoemart           07:39 AM, 28th Mar                   hamza                   We will do our best to deliver your order to you soon enough, We appreciate your patience.           07:39 AM, 28th Mar                     Irfan                    Ok hamza thank y9u           07:40 AM, 28th Mar                     Irfan                    Should i expect the delviery today ?           07:41 AM, 28th Mar                   hamza                   We will get back to you via your email address to update you the details           07:43 AM, 28th Mar                   hamza                   Is there anything else I can assist you with?           07:43 AM, 28th Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:45 AM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5936634