Subject: Ticket Assigned - Conversation with Jamal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 09:24:07 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jamal Jamal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  jamal Bot:  Hi jamal, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502244011            01:11 PM, 24th Mar                     Jamal                    ok           01:13 PM, 24th Mar                     Jamal                    waiting           01:13 PM, 24th Mar                   hamza                   Good afternoon Jamal, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           01:14 PM, 24th Mar                     Jamal                    I have created a return request few days ago           01:15 PM, 24th Mar                     Jamal                    and waited for centrepoint to pick up the items           01:16 PM, 24th Mar                     Jamal                    then I checked the status again and the return request was removed           01:16 PM, 24th Mar                     Jamal                    I created another return request           01:16 PM, 24th Mar                     Jamal                    I got two shoes both of them doesn't fit           01:16 PM, 24th Mar                   hamza                   Could you please share your order number so that I can assist you further?           01:16 PM, 24th Mar                     Jamal                    Order#9419436909           01:17 PM, 24th Mar                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:17 PM, 24th Mar                     Jamal                    they also arrived later than expected it was showing that they will be delivered within a day and they were delivered two days later (the day I traveled) so it was pointless to get them           01:18 PM, 24th Mar                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           01:18 PM, 24th Mar                   hamza                   Could you please confirm is this your phone number +971524279933?           01:18 PM, 24th Mar                     Jamal                    yes           01:19 PM, 24th Mar                   hamza                   Thank you for your confirmation           01:19 PM, 24th Mar                   hamza                   We sincerely apologize for any inconvenience caused,           01:19 PM, 24th Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the items from you ASAP.           01:19 PM, 24th Mar                   hamza                   Is there anything else I can assist you with?           01:20 PM, 24th Mar                     Jamal                    no I just want my return           01:21 PM, 24th Mar                     Jamal                    thanks           01:21 PM, 24th Mar                     Jamal                    bye           01:21 PM, 24th Mar                     Jamal                    soorry           01:21 PM, 24th Mar                     Jamal                    wait           01:21 PM, 24th Mar                     Jamal                    what is my case number           01:21 PM, 24th Mar                     Jamal                    incase nothing happened I can show them my case number           01:21 PM, 24th Mar                   hamza                   Please note that the issue will be escalated after closing the chat, and we will share the details with you via your email address.           01:22 PM, 24th Mar                     Jamal                    ok           01:23 PM, 24th Mar                     Jamal                    thanks           01:23 PM, 24th Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:23 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917985