Subject: Ticket Assigned - Conversation with Natalie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 09:24:03 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Natalie Natalie                    Good afternoon           01:01 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:01 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello Natalie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:01 PM, 23rd Mar                     Natalie                    1           01:02 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:02 PM, 23rd Mar                     Natalie                    9420446481           01:02 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            01:02 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:02 PM, 23rd Mar                     Natalie                    2           01:02 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:02 PM, 23rd Mar                     Natalie                    1           01:02 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:02 PM, 23rd Mar                     Natalie                    [email-masked]           01:03 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:03 PM, 23rd Mar                   hamza                   Good afternoon Natalie, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           01:07 PM, 23rd Mar                     Natalie                    This was due Wednesday and still no update           01:09 PM, 23rd Mar                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:12 PM, 23rd Mar                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           01:12 PM, 23rd Mar                   hamza                   We sincerely apologize for any inconvenience caused,           01:12 PM, 23rd Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP.           01:12 PM, 23rd Mar                     Natalie                    When is ASAP           01:13 PM, 23rd Mar                     Natalie                    I got the same message on Tuesday           01:13 PM, 23rd Mar                     Natalie                    This order was placed on Saturday and delivery was assured for Wednesday           01:14 PM, 23rd Mar                   hamza                   We will check with our team and do our best to sort this out soon enough, We appreciate your patience.           01:18 PM, 23rd Mar                     Natalie                    Thanks           01:19 PM, 23rd Mar                   hamza                   Is there anything else I can assist you with?           01:20 PM, 23rd Mar                     Natalie                    No thanks           01:21 PM, 23rd Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:23 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5913606