Subject: Ticket Assigned - Conversation with Gracie
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 07:27:23 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gracie Gracie                    Hi! I would like to ask if there are waranty on your products           11:00 AM, 23rd Mar                   hamza                   Good morning Dear customer, Thank you for contacting Babyshop. My name is Hamza, I will be happy to help you.           11:02 AM, 23rd Mar                   hamza                   Could you please share the link of the item so that I can assist you further?           11:02 AM, 23rd Mar                     Gracie                    https://www.babyshopstores.com/ae/en/p/160588249           11:03 AM, 23rd Mar                     Gracie                    It was purchased using my husband account           11:04 AM, 23rd Mar                   hamza                   Please allow me a moment to check this for you.           11:04 AM, 23rd Mar                     Gracie                    Ok           11:07 AM, 23rd Mar                   hamza                   Could you please confirm if you faced any issue with this product?           11:08 AM, 23rd Mar                     Gracie                    Yeah. It is no longer functioning. Its only been 3 months.           11:09 AM, 23rd Mar                   hamza                   Could you please share your order number and a video of the issue showing so that I can assist you further?           11:11 AM, 23rd Mar                     Gracie                    * File attached - File.mp4 *             11:14 AM, 23rd Mar                     Gracie                    Its not turning on           11:14 AM, 23rd Mar                     Gracie                    * File attached - File.mp4 *             11:14 AM, 23rd Mar                   hamza                   Thank you for sharing the video ,could you please share your order number           11:15 AM, 23rd Mar                     Gracie                    1 min. We are looking for it           11:17 AM, 23rd Mar                     Gracie                             11:18 AM, 23rd Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.            11:21 AM, 23rd Mar                     Gracie                    Shoul i expect a call from them? What will be my next step?           11:23 AM, 23rd Mar                   hamza                   We will get back to you via your email address soon enough           11:25 AM, 23rd Mar                     Gracie                    Ok thank you somuch. Ill be waiting for your email. Ramadan kareem           11:25 AM, 23rd Mar                   hamza                   Is there anything else I can assist you with?           11:26 AM, 23rd Mar                     Gracie                    No more. Thanks           11:26 AM, 23rd Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:26 AM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5912908