Subject: Ticket Assigned - Conversation with Joiëgirl
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 07:56:30 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joiëgirl Joiëgirl                    3           11:35 AM, 18th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:35 AM, 18th Mar                   Centrepoint UAE whatsapp bot                    Hello Joiëgirl , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:35 AM, 18th Mar                     Joiëgirl                    3           11:35 AM, 18th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            11:35 AM, 18th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:35 AM, 18th Mar                     Joiëgirl                    2           11:36 AM, 18th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:36 AM, 18th Mar                     Joiëgirl                    1           11:36 AM, 18th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:36 AM, 18th Mar                     Joiëgirl                    [email-masked]           11:36 AM, 18th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:36 AM, 18th Mar                   hamza                   Good morning Dear customer, Thank you for contacting Centrepoint. My name is Hamza, How may I help you?           11:40 AM, 18th Mar                     Joiëgirl                    I requested for refund and scheduled for pick up. I inform your customer service to change the pick up address from my office to home address since they did not pick up yesterday. Now, the delivery guy that supposed to pick up my order is in al barsha apparently when I inform him to go to al rigga coz I’m not at the office since we are closed he said he can’t. That I need to call landmark group and I ask him which number to call he don’t know. I ask why he can’t pick up he replied because he’s in al barsha which is so disappointing           11:41 AM, 18th Mar                     Joiëgirl                    I want this to be sort out today coz I don’t have time           11:41 AM, 18th Mar                     Joiëgirl                    Pickup of order # 9419447809 Trendyol Women Brown Plain Fro...   with the Tracking # RP********4046 was unsuccessful. Our delivery partner is out for pickup again.           11:42 AM, 18th Mar                     Joiëgirl                    I placed 2 address in my account one is home and office address           11:42 AM, 18th Mar                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:45 AM, 18th Mar                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           11:46 AM, 18th Mar                   hamza                   Please share with us your full address           11:46 AM, 18th Mar                     Joiëgirl                    Flat 101 Al Khaleej building al rigga           11:48 AM, 18th Mar                     Joiëgirl                    https://maps.google.com/maps?q=25.262628555298,55.318962097168           11:48 AM, 18th Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team to update the address with the courier partner ASAP           11:50 AM, 18th Mar                     Joiëgirl                    Is it going to be pick up today?           11:53 AM, 18th Mar                   hamza                   Is there anything else I can assist you with?           11:53 AM, 18th Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:56 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5866875