Subject: Ticket Assigned - Conversation with Sherin
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 06:59:26 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sherin Sherin                    Hello           10:35 AM, 18th Mar                     Sherin                             10:36 AM, 18th Mar                     Sherin                    I want to follow up on this order status           10:37 AM, 18th Mar                   hamza                   Good morning Sherin, Thank you for contacting Max. My name is Hamza, I will be happy to help you.           10:38 AM, 18th Mar                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:39 AM, 18th Mar                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           10:41 AM, 18th Mar                   hamza                   Could you please confirm is this your phone number +971562755720?           10:41 AM, 18th Mar                     Sherin                    Yes           10:41 AM, 18th Mar                   hamza                   We sincerely apologize for any inconvenience caused,           10:43 AM, 18th Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP.           10:43 AM, 18th Mar                     Sherin                    I am not able to track the order           10:43 AM, 18th Mar                     Sherin                    I have already received the delivery           10:43 AM, 18th Mar                     Sherin                    There is clearly some issue with ur system           10:44 AM, 18th Mar                     Sherin                    I wanted to raise a return request and I can’t do the same           10:44 AM, 18th Mar                   hamza                   Could you please confirm if you have received the order number 9419928425?           10:48 AM, 18th Mar                     Sherin                    Yes confirmed           10:49 AM, 18th Mar                     Sherin                    If u can mark it as delivered and then I can raise a return request           10:49 AM, 18th Mar                     Sherin                    That would be great           10:49 AM, 18th Mar                   hamza                   We will escalate the issue to the technical team to update the status of the order soon enough           10:50 AM, 18th Mar                     Sherin                    Okay           10:50 AM, 18th Mar                     Sherin                    Can u raise a return request for me ??           10:50 AM, 18th Mar                   hamza                   We are truly sorry to inform you that we will not be able to create any return request now           10:53 AM, 18th Mar                   hamza                   We request you to please allow us some time so we can work on this and do the needful.           10:53 AM, 18th Mar                     Sherin                    Ok           10:54 AM, 18th Mar                   hamza                   Is there anything else I can assist you with?           10:56 AM, 18th Mar                     Sherin                    Nope           10:56 AM, 18th Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           10:58 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5866627