Subject: Ticket Assigned - Conversation with AR
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 06:40:20 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AR AR                    Hi           10:06 AM, 16th Mar                     AR                    I didn't got back my shukran points           10:07 AM, 16th Mar                   hamza                   Good morning Dear customer, Thank you for contacting Max. My name is Hamza, I will be happy to help you.           10:12 AM, 16th Mar                   hamza                   Could you please share your order number so that I can assist you further?           10:12 AM, 16th Mar                     AR                    Actually i had 19 shukran points in my account but not anymore           10:13 AM, 16th Mar                     AR                    Why           10:13 AM, 16th Mar                   hamza                   Could you please share your order number so that I can assist you further?           10:18 AM, 16th Mar                     AR                    Now i have only 2 shukrans because yesterday i got my orders and received 2 shukrans but previous i had 19 shukrans thts what im inquiring about the previous 19 shukran points           10:20 AM, 16th Mar                   hamza                   We couldn't find any order with email [email-masked]           10:23 AM, 16th Mar                     AR                    8419663410 8419665426 these are the order numbers which i got yesterday           10:25 AM, 16th Mar                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:28 AM, 16th Mar                     AR                    Okay           10:28 AM, 16th Mar                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           10:28 AM, 16th Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:29 AM, 16th Mar                     AR                    Okay           10:29 AM, 16th Mar                     AR                             10:30 AM, 16th Mar                     AR                             10:30 AM, 16th Mar                     AR                    Also i did 3 purchases but didn't receive 500 shukrans           10:30 AM, 16th Mar                     AR                    Received these msges and it was suppose to be my birthday gift but haven't received any           10:31 AM, 16th Mar                   hamza                   We sincerely apologize for any inconvenience however, we will check with our team and get back to you soon enough           10:33 AM, 16th Mar                   hamza                   We appreciate your patience.           10:34 AM, 16th Mar                     AR                    Alright will be waiting for ur response           10:34 AM, 16th Mar                   hamza                   Is there anything else I can assist you with?           10:37 AM, 16th Mar                     AR                    No thank you           10:38 AM, 16th Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           10:40 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5857418