Subject: Ticket Assigned - Conversation with Christine Louis
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 07:05:15 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Christine Louis Christine Louis                    Hi           10:32 AM, 14th Mar                     Christine Louis                    Follow up regarding my order           10:32 AM, 14th Mar                     Christine Louis                    Order # 9419184806           10:32 AM, 14th Mar                   hamza                   Good morning Christine, Thank you for contacting Babyshop. My name is Hamza, I will be happy to help you.           10:37 AM, 14th Mar                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:38 AM, 14th Mar                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           10:39 AM, 14th Mar                   hamza                   Could you please confirm is this your phone number +971529543895?           10:39 AM, 14th Mar                     Christine Louis                    Yes           10:40 AM, 14th Mar                   hamza                   Thank you for your confirmation           10:40 AM, 14th Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP.           10:40 AM, 14th Mar                     Christine Louis                    Also there was an item cancelled from my order           10:40 AM, 14th Mar                     Christine Louis                             10:41 AM, 14th Mar                     Christine Louis                    May I know the reason because it’s still showing on ur app to order           10:41 AM, 14th Mar                     Christine Louis                             10:41 AM, 14th Mar                   hamza                   We would like to inform you that the the item has been cancelled because it went out of stock but the website/app still not yet updated           10:46 AM, 14th Mar                   hamza                   We will share the same with our technical team to fix it ASAP           10:47 AM, 14th Mar                     Christine Louis                    Yeah because it’s misleading and inconvenient for the customer           10:47 AM, 14th Mar                     Christine Louis                    And what about my refund           10:47 AM, 14th Mar                   hamza                   We would like to inform you that we have processed the refund of amount AED 257 on 3/13/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:51 AM, 14th Mar                   hamza                   Is there anything else I can assist you with?           10:53 AM, 14th Mar                     Christine Louis                    Yes also my Shukran card I can’t seem to link it to the account           10:53 AM, 14th Mar                     Christine Louis                             10:54 AM, 14th Mar                   hamza                   We request you to please contact shukran team on 8007485726 or via email [email-masked] to update your information           10:59 AM, 14th Mar                   hamza                   Is there anything else I can assist you with?           11:01 AM, 14th Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           11:04 AM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5844481