Subject: Ticket Assigned - Conversation with Safi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 06:59:23 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safi Safi                    I just received this message   Can you explain??!!!!           10:24 AM, 10th Mar                   hamza                   Good morning Safi, Thank you for contacting us. My name is Hamza, I will be happy to help you.           10:33 AM, 10th Mar                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:33 AM, 10th Mar                   hamza                   We sincerely apologize for any inconvenience caused,           10:33 AM, 10th Mar                   hamza                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           10:34 AM, 10th Mar                   hamza                   Is there anything else I can assist you with?           10:35 AM, 10th Mar                     Safi                    Yes           10:36 AM, 10th Mar                     Safi                    I want a REFUND           10:36 AM, 10th Mar                     Safi                    A QUICK REFUND ITS IMPOSSIBLE TO BUY A DAMAGED WATCH MONTH A GO AND UNTIL THIS MOMENT I COULD NOT USE IT OR RETURN IT!!!!!!!!!!!           10:38 AM, 10th Mar                   hamza                   We sincerely apologize for any inconvenience caused,           10:41 AM, 10th Mar                   hamza                   Our team will collect the item within 2-5 working days and then the refund will be processed           10:41 AM, 10th Mar                   hamza                   We appreciate your patience.           10:41 AM, 10th Mar                     Safi                    Oh my God It’s been collected week agooooo           10:42 AM, 10th Mar                   hamza                   Could you please share with us the return slip so we can assist you further           10:43 AM, 10th Mar                     Safi                    Hi! We’re ready to pick up your LANDMARK package SD010003970. Arrange and track collection here: https://ship.t2m.co/8hs9Z7x           10:44 AM, 10th Mar                   hamza                   We sincerely apologize for any inconvenience caused,           10:48 AM, 10th Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team to check on this and get back to you ASAP           10:48 AM, 10th Mar                     Safi                    I keep receiving a strange sms           10:48 AM, 10th Mar                     Safi                    Aren’t you a team??! You should knowthe updates           10:48 AM, 10th Mar                     Safi                    I keep receiving conflicting messages and emails!!!           10:49 AM, 10th Mar                   hamza                   We sincerely apologize for any inconvenience caused however, We will check with the courier partner and sort this out soon enough           10:53 AM, 10th Mar                   hamza                   We appreciate your patience.           10:53 AM, 10th Mar                   hamza                   Is there anything else I can assist you with?           10:55 AM, 10th Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:59 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5822160