Subject: Ticket Assigned - Conversation with Sadaf
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 08:47:32 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sadaf Sadaf                    Hello           12:18 PM, 06th Mar                     Sadaf                             12:19 PM, 06th Mar                     Sadaf                    I had rescheduled my delivery for this for today           12:19 PM, 06th Mar                     Sadaf                    Could u please let me know what's thw status on this?           12:19 PM, 06th Mar                   hamza                   Good afternoon Sadaf, Thank you for contacting Max. My name is Hamza, I will be happy to help you.           12:19 PM, 06th Mar                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:20 PM, 06th Mar                     Sadaf                    Yes sure Hamza!           12:21 PM, 06th Mar                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           12:23 PM, 06th Mar                   hamza                   Could you please confirm is this your phone number +971555465434?           12:23 PM, 06th Mar                     Sadaf                    Yes it is my phone number. Could you please tell the courier boy to call me from the entrance of the building so that I can come down and collect it           12:24 PM, 06th Mar                   hamza                   Thank you for your confirmation           12:27 PM, 06th Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP.           12:27 PM, 06th Mar                     Sadaf                    Yes I had informed to deliver it today before 5 pm so if u could please check on that           12:27 PM, 06th Mar                     Sadaf                    Also could you share me the courier boy number if that's possible           12:28 PM, 06th Mar                   hamza                   We will do our best to sort this out soon enough, We appreciate your patience.           12:30 PM, 06th Mar                   hamza                   Is there anything else I can assist you with?           12:33 PM, 06th Mar                     Sadaf                    I would just like to know the top I have ordered in case it doesn't fit me what would be the returning process for it?           12:33 PM, 06th Mar                   hamza                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  Yes, You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store across the UAE.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:39 PM, 06th Mar                   hamza                   Is there anything else I can assist you with?           12:41 PM, 06th Mar                     Sadaf                    Umm for now it's well sorted just waiting for the call from the delivery person ??           12:42 PM, 06th Mar                   hamza                   We appreciate your patience.           12:47 PM, 06th Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           12:47 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5798549