Subject: Ticket Assigned - Conversation with Hitesh Vaswani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 07:32:41 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hitesh Vaswani Hitesh Vaswani                    Hi           11:10 AM, 03rd Mar                   hamza                   Good morning Hitesh, Thank you for contacting us. My name is Hamza, How may I help you?           11:12 AM, 03rd Mar                     Hitesh Vaswani                    I need to know abt my order  9408148323 This order amount i paid is 2830.50 But i got refund of 2641           11:12 AM, 03rd Mar                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:14 AM, 03rd Mar                     Hitesh Vaswani                    Ok           11:14 AM, 03rd Mar                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           11:15 AM, 03rd Mar                   hamza                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           11:15 AM, 03rd Mar                     Hitesh Vaswani                    But i paid 2830.50           11:16 AM, 03rd Mar                     Hitesh Vaswani                    Can u give me details of payment           11:16 AM, 03rd Mar                     Hitesh Vaswani                    Amount refund and date plz i will check in my bank           11:16 AM, 03rd Mar                   hamza                   We would like to inform you that we have processed the refund of amount AED 660.45+566.10+94.35+660.45+660.45           11:19 AM, 03rd Mar                   hamza                   Is there anything else I can assist you with?           11:22 AM, 03rd Mar                     Hitesh Vaswani                    Check total plz           11:22 AM, 03rd Mar                     Hitesh Vaswani                    Again           11:22 AM, 03rd Mar                     Hitesh Vaswani                    Still balance 188.70           11:22 AM, 03rd Mar                     Hitesh Vaswani                    I paid 2830.50           11:22 AM, 03rd Mar                     Hitesh Vaswani                    If u want proof of payment i can send u that also           11:22 AM, 03rd Mar                     Hitesh Vaswani                             11:24 AM, 03rd Mar                   hamza                   We sincerely apologize for any inconvenience caused,           11:25 AM, 03rd Mar                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:25 AM, 03rd Mar                   hamza                   Is there anything else I can assist you with?           11:27 AM, 03rd Mar                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:32 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5782267