Subject: New Reply Received - Incorrect order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 18:22:35 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Incorrect order  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Hi, </div>
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For the two pairs of incorrect eyelashes I received, this isn't possible, as they are marked as non refundable, so there isn't an option online to return them. So a refund for these items will have to be manually done by yourselves.</div>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Thanks,</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Ria</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> 25 February 2023 04:22<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5751379] - Incorrect order
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<div dir="ltr">Hi Rhiannon,<br>
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Thank you for shopping with us.<br>
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Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.<br>
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Wrong products delivered cannot be exchanged, however, a return and refund can be done.<br>
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You can return online purchases through the below three channels:<br>
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You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>
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You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence
 of an invoice.<br>
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You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Centrepoint Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5751379