Subject: New Reply Received - Need resopnse
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 07:11:09 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Need resopnse  Ticket comment <pre class="tw-data-text tw-text-large JgzqYd RES9jf tw-ta" id="tw-target-text" dir="ltr" style='font-size:24px;line-height:32px;border:none;padding:10px 0px 10px 0.14em;font-family:"Google Sans",Roboto,"Helvetica Neue",Arial,sans-serif;overflow:hidden;width:396px;color:rgb(32,33,36)'><span class="Y2IQFc" lang="en">The amount has not been refunded
This is a picture of the bill</span></pre>
<pre class="tw-data-text tw-text-large JgzqYd RES9jf tw-ta" id="tw-target-text" dir="ltr" style='font-size:24px;line-height:32px;border:none;padding:10px 0px 10px 0.14em;font-family:"Google Sans",Roboto,"Helvetica Neue",Arial,sans-serif;overflow:hidden;width:396px;color:rgb(32,33,36)'><span class="Y2IQFc" lang="en"><br></span></pre>
<br>بتاريخ الاثنين، 27 فبراير 2023، جاء من Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5751251</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Hamza Nomani : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Reem,<br><br>Thank you for reaching out to us and giving us the opportunity to help you.<br><br>We would like to inform you that we have processed the refund of amount KWD13.40 on 2/15/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>
</div>
<div style="margin-top:0px;margin-bottom:1rem" dir="ltr">Thank You,<br><span>Centrepoint </span>Support Team.</div>
</div></div>
<div></div>
<br>

</div></blockquote>

Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044013266474'>CACBBA51-F731-4CD8-B4C8-1BAADEB4FBD7.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5751251