Subject: Note Added - [#5687114] Conversation with Ahsan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 19:32:12 +0000 (UTC)

Hi ,    Ops cpajmancorniche added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5687114    Subject:  Conversation with Ahsan   Requester: Ahsan    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Akshay,</div>
<div></div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
<div class="MsoNormal">In regards to the below mail, we had raised an SR INC 1577787 as the status shown was customer picked up the order.</div>
<div></div>
<div></div>
<div class="MsoNormal">Upon checking, IT has shared the below details as when and by whom the order was collected.</div>
<div></div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
<div class="MsoNormal"><img width="1080" height="150" style="width:11.25in;height:1.5625in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzEzMjcxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zUh-Yjrc-KPSDr0ML-bCL-PiGiORhgKVOCXJ3nxAdXc" data-id="2044013132712"></div>
<div></div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
<div class="MsoNormal">The same we have informed the customer.</div>
<div></div>
<div></div>
<div class="MsoNormal">Kindly check from your end so that we can close the matter.</div>
<div></div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
<div style="background:white">
<span class="contentpasted0"><b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black;background:white'>Thanks &amp; Regards.</span></b></span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#242424'> </span>
</div>
<div></div>
<div></div>
<div style="background:white">
<span class="contentpasted0"><b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black;background:white'>Ashish Pradhan</span></b></span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#242424'> </span>
</div>
<div></div>
<div></div>
<div style="background:white">
<span class="contentpasted0"><b><span style="font-size:12.0pt;color:black;background:white">CP AJMAN CORNICHE</span></b></span><span style="color:#242424"> </span>
</div>
<div></div>
<div></div>
<div style="background:white">
<span class="contentpasted0"><b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black;background:white'>Ph : 0509549164</span></b></span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#242424'> </span>
</div>
<div></div>
<div></div>
<div style="background:white">
<span class="contentpasted0"><b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black;background:white'>CUG : 0555431508</span></b></span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#242424'> </span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Faisal Pallakkan &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Saturday, 25 February 2023 5:17 PM<br>
<b>To:</b> Ops cpajmancorniche &lt;[email-masked]&gt;<br>
<b>Cc:</b> Centrepoint Ajman Corniche &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5687114] - Conversation with Ahsan</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div id="divRplyFwdMsg">
<div class="MsoNormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Akshay Berry &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Sent:</b> Saturday, February 25, 2023 3:01:56 AM<br>
<b>To:</b> Pearl Rodrigues &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Faisal Pallakkan &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
 Centrepoint Ajman Corniche &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; support cen &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Subject:</b> RE: [#5687114] - Conversation with Ahsan</span> </div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="xmsonormal">
<a id="OWAAM148E31250BD04EE3AA0786C6A737C378" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faisal</span></a>
<a id="OWAAM99EF0B79338F471899D2D0B3052E6777" href="mailto:[email-masked]" rel="noreferrer">
<span lang="EN-US" style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Ajman Corniche</span></a><span lang="EN-US">,</span>
</div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Reminder.</span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Order: 9557032815</span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Store code: Splash21190</span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Regards,</span></div>
<div></div>
<div></div>
<div>
<div class="xmsonormal">
<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="x__x005f_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzEzMjcxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DyQ8DeHHZ5oE19akdw-63LlmIvFZLUnD7Wkm6-30ViQ" data-id="2044013132713" alt="Logo

Description automatically generated"></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="xmsonormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Pearl Rodrigues &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 12:54 PM<br>
<b>To:</b> Faisal Pallakkan &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; Akshay Berry &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;;
 support cen &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; Centrepoint Ajman Corniche &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> RE: [#5687114] - Conversation with Ahsan</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Hi Team,</span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Please action the below mail.</span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="xmsonormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 12:53 PM<br>
<b>To:</b> support cen &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; Pearl Rodrigues &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;;
 Centrepoint Ajman Corniche &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> RE: [#5687114] - Conversation with Ahsan</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal">
<span lang="EN-US">Hi </span><a id="OWAAME5DB68117BA148AC875FBA9A65170AA0" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-family:"Calibri",sans-serif;text-decoration:none'>@Pearl</span></a><span lang="EN-US">,</span>
</div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Assist to check with store as customer confirmed order not been collected.</span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Order: 9557032815</span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Store code: Splash21190</span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Regards,</span></div>
<div></div>
<div></div>
<div>
<div class="xmsonormal">
<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="x_Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzEzMjcxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DyQ8DeHHZ5oE19akdw-63LlmIvFZLUnD7Wkm6-30ViQ" data-id="2044013132713" alt="Logo

Description automatically generated"></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="xmsonormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
<br>
<b>Sent:</b> Thursday, February 16, 2023 9:08 AM<br>
<b>To:</b> Charissa MariePastor &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> Fwd: [#5687114] - Conversation with Ahsan</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div>
<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,<br>
<br>
Kindly any update us on the below, thank you for your help!</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'> </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team.</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Sat, 11 Feb at 7:13 AM
<span class="xseparator">, Centrepoint &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>[email-masked]</span></a><span class="xseparator"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>&gt;
 wrote: </span></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Dear All,</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'> </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>As per customer confirmation the order was not delivered but the order status shows delivered </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Please provide us with POC</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'> </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Order number:9557032815</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>AWB:955703281599990001
</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Store code:Splash21190</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'> </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Best regards,</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>​</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="xmsonormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5687114:1125156</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>
</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>