Subject: Ticket Assigned - Conversation with ~Tybb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 10:18:16 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ~Tybb ~Tybb                    Hi           01:15 PM, 25th Feb                   hamza                   Good afternoon Dear customer, Thank you for contacting us. My name is Hamza, How may I help you?           01:16 PM, 25th Feb                     ~Tybb                             01:16 PM, 25th Feb                     ~Tybb                    Hi hamza           01:16 PM, 25th Feb                     ~Tybb                    Im enquiring about order 9405173612           01:16 PM, 25th Feb                     ~Tybb                    Apparently i bought some items online and my friend post it to me           01:16 PM, 25th Feb                     ~Tybb                    Now some of the items are small           01:17 PM, 25th Feb                     ~Tybb                    I want to know is it okay if i send them back for exchange           01:17 PM, 25th Feb                     ~Tybb                    I haven’t removed the tag           01:17 PM, 25th Feb                     ~Tybb                    Some of the dresses are wrong sized and I haven’t used them i was wondering if i can post them to my friend and they can take it back to Centrepoint for exchange           01:18 PM, 25th Feb                   hamza                   In the meantime, an exchange is not available at Centrepoint. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:19 PM, 25th Feb                     ~Tybb                    It’s been more then 14 days           01:20 PM, 25th Feb                   hamza                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on Dec 10, 2022, so we won't be able to initiate a return request here.           01:22 PM, 25th Feb                     ~Tybb                    But the items were posted to me overseas by a friend           01:22 PM, 25th Feb                     ~Tybb                    I haven’t used them at all           01:22 PM, 25th Feb                     ~Tybb                    And I purchased more then 2000aed so I want atleast a voucher or exchange for them please           01:23 PM, 25th Feb                     ~Tybb                    I am not in uae otherwise i would had taken it back sooner           01:23 PM, 25th Feb                     ~Tybb                    Please can you talk with your manager           01:25 PM, 25th Feb                     ~Tybb                    I was a uae resident and i came to New Zealand for good. I still buy from centrepoint from here and my friend posts it to me which takes afew weeks to reach me           01:25 PM, 25th Feb                   hamza                   We are truly sorry to inform you that we can't accept any return after the 14 days over           01:26 PM, 25th Feb                     ~Tybb                    But it’s not fair           01:27 PM, 25th Feb                     ~Tybb                    Because around 7 8 of the items are small sized           01:27 PM, 25th Feb                     ~Tybb                    Can I please talk with the manager           01:28 PM, 25th Feb                   hamza                   Please note that As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products           01:32 PM, 25th Feb                   hamza                   For any further information on return, please visit the below link:  https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#           01:32 PM, 25th Feb                   hamza                   Is there anything else I can assist you with?           01:34 PM, 25th Feb                     ~Tybb                    No I’m not happy           01:34 PM, 25th Feb                     ~Tybb                    As i said the items were posted to me overseas           01:35 PM, 25th Feb                     ~Tybb                    Obviously it will take more then 14days to reach me           01:35 PM, 25th Feb                     ~Tybb                    I want to speak to the manager           01:35 PM, 25th Feb                     ~Tybb                    The dresses would be waste of money for me           01:35 PM, 25th Feb                   hamza                   As per the policy ,we can't accept any return after 14 days from the delivery date.           01:35 PM, 25th Feb                     ~Tybb                    As i have said i need to speak to the manager           01:36 PM, 25th Feb                   hamza                   Please share with us the full name of the items and images so we can assist you further           01:44 PM, 25th Feb                   hamza                   Also could you please confirm to us if the items available at the same location where the was delivered.?           01:45 PM, 25th Feb                     ~Tybb                    Thank you so much           01:45 PM, 25th Feb                     ~Tybb                    I’ll send you the pictures of the items           01:46 PM, 25th Feb                     ~Tybb                    I’ll send it by post from New Zealand it will reach uae by Friday the 3rd of march to the exact location it was delivered           01:47 PM, 25th Feb                   hamza                   Please share with us the items details "full name and images"           01:53 PM, 25th Feb                     ~Tybb                    Ok im taking the images give me 5 minutes please           01:54 PM, 25th Feb                     ~Tybb                             01:56 PM, 25th Feb                     ~Tybb                             01:56 PM, 25th Feb                     ~Tybb                             01:57 PM, 25th Feb                     ~Tybb                             01:58 PM, 25th Feb                     ~Tybb                             02:00 PM, 25th Feb                     ~Tybb                             02:01 PM, 25th Feb                     ~Tybb                             02:02 PM, 25th Feb                     ~Tybb                             02:02 PM, 25th Feb                     ~Tybb                             02:03 PM, 25th Feb                     ~Tybb                             02:04 PM, 25th Feb                     ~Tybb                             02:06 PM, 25th Feb                     ~Tybb                             02:07 PM, 25th Feb                     ~Tybb                             02:07 PM, 25th Feb                     ~Tybb                    That’s all 13 items           02:08 PM, 25th Feb                     ~Tybb                    Most of them were long most of them were small           02:08 PM, 25th Feb                     ~Tybb                    Even if you give me a voucher or exchange for other items I would be extremely happy           02:08 PM, 25th Feb                     ~Tybb                    I’ll post this items today it will reach uae in 7 days           02:09 PM, 25th Feb                   hamza                   Thank you for sharing the images. Please allow me a moment to check this for you.           02:09 PM, 25th Feb                     ~Tybb                    Sure thanks           02:09 PM, 25th Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           02:16 PM, 25th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to get an approval and will get back to you via your email address to update you           02:17 PM, 25th Feb                     ~Tybb                    Ok           02:17 PM, 25th Feb                   hamza                   Is there anything else I can assist you with?           02:17 PM, 25th Feb                     ~Tybb                    My email is [email-masked]           02:17 PM, 25th Feb                     ~Tybb                    Nope thats all           02:17 PM, 25th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           02:17 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752887