Subject: Ticket Assigned - Conversation with Arooj
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 09:40:22 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arooj Arooj                    Hi there           01:22 PM, 25th Feb                   hamza                   Good afternoon Arooj, Thank you for contacting us. My name is Hamza, How may I help you?           01:25 PM, 25th Feb                     Arooj                    Hi hamza           01:26 PM, 25th Feb                     Arooj                    I need to know about the cashback           01:26 PM, 25th Feb                     Arooj                    9413704908 on this order           01:27 PM, 25th Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:27 PM, 25th Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           01:29 PM, 25th Feb                   hamza                   We would like to inform you that we have processed the refund of amount (AED 14) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:29 PM, 25th Feb                     Arooj                    Not that           01:29 PM, 25th Feb                     Arooj                    When i shopped there was a cash back offer           01:30 PM, 25th Feb                     Arooj                    But I didn’t receive any thing           01:30 PM, 25th Feb                   hamza                   As we have checked, you returned only two items and were refunded successfully           01:31 PM, 25th Feb                     Arooj                    Not the return           01:32 PM, 25th Feb                     Arooj                    It was cashback of some percentage of the price of each item you buy           01:33 PM, 25th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:37 PM, 25th Feb                   hamza                   Is there anything else I can assist you with?           01:38 PM, 25th Feb                     Arooj                    Thanku           01:39 PM, 25th Feb                     Arooj                    No thanks           01:39 PM, 25th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           01:39 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752718