Subject: New Activity [#5751226] Wrong item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 05:49:30 +0000

Hi Hamza Nomani,

The Customer has responded to a ticket you are watching

Ticket 

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5751226#5751226 

Wrong item 

Requester 

Noha Hwedi  [email-masked]

    Customer Response 

On Sat, 25 Feb 2023 at 7:44 AM Noha Hwedi <[email-masked]> wrote:  
 
 Good morning 
 Thank you but i need the correct item so what can i do now ? Can u send me the item swaddleme the set of 2 that i refunded before as if i order it again from website i must order things above 18 kd to have free delivery and this is your fault not mine so what can u do to help me now get the swaddle me item I refunded set of 2 without paying shipment?  

 On Sat, 25 Feb 2023 at 6:36 AM Centrepoint <[email-masked]> wrote: 

	 
  Hi Noha,  Thank you for reaching out to us and giving us the opportunity to help you.  We sincerely apologize for any inconvenience and we are truly sorry to hear that you have received a different item than the one you originally ordered from our website however, we have created a return request for the items.  Please note the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +96555448680. If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.  We thank you for your understanding and cooperation.  Feel free to get in touch with us for further assistance.  
  
 Thank You, Centrepoint Support Team.

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5751226/subscriptions/unsubscribe

Stop watching this ticket