Subject: Note Added - [#5663066] Refund
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 10:04:28 +0000

Hi ,    Byron Dias added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5663066    Subject:  Refund   Requester: Tanawanvheron    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Lloyd, </div>
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<div class="MsoNormal">This complaint is resolved by Cleofe (SM) WTC, find attachment for the closure email
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal">Byron Dias</div>
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<div class="MsoNormal">Area Manager Max </div>
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<div class="MsoNormal">00971565458574</div>
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<div>From: Lloyd Rudolph Maistry &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, February 22, 2023 1:36 PM<br>
<b>To:</b> Jessie Caparas &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Byron Dias &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5663066] - Refund</div>
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<div class="MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'>Hi Byron
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<div class="MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'>Can you confirm if this complaint has been closed?</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'>Kind regards</span></div>
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<b><span style="font-size:8.0pt;color:black">  
<a href="http://www.maxfashion.com/" rel="noreferrer"><span style="color:blue">www.maxfashion.com</span></a></span></b><span style="font-size:8.0pt;color:black"></span>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Lloyd Maistry</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Retail Operations Manager UAE</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Landmark Group</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>16<sup>th</sup> Floor, Dubai Marina, Dubai, UAE</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Mob : +971 56 511 3807</span></b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'></span>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 16, 2023 3:52 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lloyd Rudolph Maistry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5663066] - Refund</div>
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<div class="MsoNormal"><a id="OWAAMDE290403EDE84F3980F116B70B03A8DC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Lloyd Rudolph Maistry</span></a></div>
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<div class="MsoNormal">Can you please help us on this complaint.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Contact Number-+971544559504 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Location- Max Fashion WTC Branch</span></div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 7, 2023 2:51 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5663066] - Refund<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAM11DF6D9D402A4D9B83260BDAFC5469AD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mayur Hotwani</span></a>
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<div class="MsoNormal">Can you please help us get in touch with the store team in WTC?</div>
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<div class="MsoNormal">The customer wasn’t given any receipt.</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, February 3, 2023 6:34 PM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5663066] - Refund</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement- Refund Complaint</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Location- Max Fashion WTC Branch</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer is reporting that "This is regarding a refund that was processed for me know your WTC branch. It's been 2 weeks and no one is updating me. They have the receipt and they
 didn't gave me a copy. I would like to request a call back from them".</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly look into it and do needful. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reena</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5663066:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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