Subject: Ticket Assigned - Conversation with SaHooRa ??
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 08:22:31 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SaHooRa ?? SaHooRa ??                    Hello           11:48 AM, 22nd Feb                     SaHooRa ??                    So i send you everything           11:49 AM, 22nd Feb                     SaHooRa ??                    I need my order           11:49 AM, 22nd Feb                     SaHooRa ??                    Not refund           11:49 AM, 22nd Feb                     SaHooRa ??                    Also the item is not showing in the order how can i return !!!           11:49 AM, 22nd Feb                   hamza                   Good morning Sahoora, Thank you for contacting Babyshop. My name is Hamza, I will be happy to help you.           11:49 AM, 22nd Feb                   hamza                   We sincerely apologize for any inconvenience caused however, as you received a wrong item so please note that an exchange is not available but you can return and get refunded           11:50 AM, 22nd Feb                   hamza                   Is there anything else I can assist you with?           11:51 AM, 22nd Feb                     SaHooRa ??                    Exchange for what ?           11:53 AM, 22nd Feb                     SaHooRa ??                    This item is not mine           11:53 AM, 22nd Feb                     SaHooRa ??                    Its not in my order even           11:54 AM, 22nd Feb                     SaHooRa ??                    And where is my order now           11:54 AM, 22nd Feb                   hamza                   We sincerely apologize for any inconvenience caused,           11:54 AM, 22nd Feb                   hamza                   As you have confirmed to us only one item delivered to you wrong out of 8 items from the order number 9415606449 right?           11:56 AM, 22nd Feb                     SaHooRa ??                    ?           11:56 AM, 22nd Feb                     SaHooRa ??                    Tes           11:57 AM, 22nd Feb                     SaHooRa ??                    This item           11:57 AM, 22nd Feb                     SaHooRa ??                    Not on the order           11:57 AM, 22nd Feb                   hamza                   Please tell us the full name of the item which you didn't receive           11:57 AM, 22nd Feb                     SaHooRa ??                    I didn’t recieve the whole order           11:59 AM, 22nd Feb                     SaHooRa ??                    You don’t understand           11:59 AM, 22nd Feb                     SaHooRa ??                    Im in mudon arabella my address           12:00 PM, 22nd Feb                   hamza                   So you have received only one item from the order number 9415606449 and was wrong?           12:00 PM, 22nd Feb                     SaHooRa ??                    This item is not mine           12:00 PM, 22nd Feb                     SaHooRa ??                    No           12:00 PM, 22nd Feb                     SaHooRa ??                    Its not mine           12:00 PM, 22nd Feb                     SaHooRa ??                    Not in my order           12:00 PM, 22nd Feb                     SaHooRa ??                    Check the name on the order please here in the picture           12:01 PM, 22nd Feb                   hamza                   We sincerely apologize for any inconvenience caused,           12:01 PM, 22nd Feb                   hamza                   Please allow me a moment to check this for you.           12:01 PM, 22nd Feb                     SaHooRa ??                    Ok please           12:05 PM, 22nd Feb                     SaHooRa ??                    I got a wrong order           12:05 PM, 22nd Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           12:09 PM, 22nd Feb                   hamza                   We sincerely apologize for any inconvenience           12:09 PM, 22nd Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:09 PM, 22nd Feb                     SaHooRa ??                    Ok please thank you           12:10 PM, 22nd Feb                   hamza                   Is there anything else I can assist you with?           12:13 PM, 22nd Feb                     SaHooRa ??                    No thanks           12:13 PM, 22nd Feb                     SaHooRa ??                    Just please solve this i need my order as soon as possible           12:13 PM, 22nd Feb                   hamza                   We will do our best to sort this out soon enough, We appreciate your patience.           12:16 PM, 22nd Feb                   hamza                   Is there anything else I can assist you with?           12:20 PM, 22nd Feb                     SaHooRa ??                    Thank you           12:20 PM, 22nd Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           12:22 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5741922