Subject: Ticket Assigned - Conversation with Vanessa Fernandes
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 07:02:15 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vanessa Fernandes Vanessa Fernandes                    Hi           10:42 AM, 22nd Feb                   hamza                   Good morning Vanessa, Thank you for contacting us. My name is Hamza, How may I help you?           10:43 AM, 22nd Feb                     Vanessa Fernandes                    I want to know           10:45 AM, 22nd Feb                   hamza                   Hi, I'm not getting a response from you. Are we still connected?           10:45 AM, 22nd Feb                     Vanessa Fernandes                    Where is my order           10:45 AM, 22nd Feb                   hamza                   Could you please share your order number so that I can assist you further?           10:45 AM, 22nd Feb                     Vanessa Fernandes                             10:46 AM, 22nd Feb                     Vanessa Fernandes                    9415533621           10:46 AM, 22nd Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:46 AM, 22nd Feb                     Vanessa Fernandes                    expected delivery date was yesterday, 21st feb. the package is still not delivered           10:46 AM, 22nd Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           10:47 AM, 22nd Feb                   hamza                   Could you please confirm is this your phone number +971559908595?           10:47 AM, 22nd Feb                     Vanessa Fernandes                    Yes its my husband's number           10:47 AM, 22nd Feb                     Vanessa Fernandes                    this is the number given for the order and delivery           10:47 AM, 22nd Feb                   hamza                   Thank you for your confirmation           10:48 AM, 22nd Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP           10:48 AM, 22nd Feb                     Vanessa Fernandes                    but why has it not been delivered?           10:49 AM, 22nd Feb                     Vanessa Fernandes                    there is no tracking option for this order. its not showing any status           10:50 AM, 22nd Feb                     Vanessa Fernandes                    please help, need the order to be delivered today.           10:50 AM, 22nd Feb                   hamza                   We sincerely apologize for any inconvenience caused,           10:52 AM, 22nd Feb                   hamza                   We will check with our courier partner and do our best to deliver your order to you soon enough           10:52 AM, 22nd Feb                   hamza                   Is there anything else I can assist you with?           10:53 AM, 22nd Feb                     Vanessa Fernandes                    can we have some contact number for the delivery partner?           10:54 AM, 22nd Feb                   hamza                   We are truly sorry to inform you that we don't have the courier's number at the moment, but our team will contact you ASAP           10:59 AM, 22nd Feb                   hamza                   Is there anything else I can assist you with?           11:00 AM, 22nd Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           11:01 AM, 22nd Feb                     Vanessa Fernandes                    Thank you           11:02 AM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5741645