Subject: Ticket Assigned - Conversation with F??
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 05:38:08 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with F?? F??                    Hey           09:19 AM, 21st Feb                     F??                    Good morning           09:19 AM, 21st Feb                     F??                    I ordered 2 shoes           09:19 AM, 21st Feb                   hamza                   Good morning Dear customer, Thank you for contacting us. My name is Hamza, How may I help you?           09:19 AM, 21st Feb                     F??                    On 31 / January           09:19 AM, 21st Feb                     F??                    I refunded one of them on 3/ February           09:20 AM, 21st Feb                     F??                    But until now I didn't get any money back           09:20 AM, 21st Feb                     F??                    Order number           09:20 AM, 21st Feb                     F??                    9412783547           09:21 AM,
  21st Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:21 AM, 21st Feb                     F??                    Sure           09:22 AM, 21st Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           09:22 AM, 21st Feb                   hamza                   We would like to inform you that we have processed the refund of amount AED 40.50 on 2/3/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:22 AM, 21st Feb                     F??                    Its more than 14 days now !           09:23 AM, 21st Feb                     F??                    Working days its from Monday to Saturday right           09:24 AM, 21st Feb                   hamza                   We request you to please check with your bank and they will assist you
  further.           09:27 AM, 21st Feb                   hamza                   Is there anything else I can assist you with?           09:28 AM, 21st Feb                     F??                    Can you send me the transcript so i can check with the bank           09:28 AM, 21st Feb                     F??                    And actually its not my job to check with the bank           09:29 AM, 21st Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they will provide you with transaction number via your email address           09:33 AM, 21st Feb                   hamza                   Is there anything else I can assist you with?           09:34 AM, 21st Feb                     F??                    Ok           09:35 AM, 21st Feb                     F??                    No thanks           09:35 AM, 21st Feb                   hamza                   It was a pleasure to assist you.Thank you for shop
 ping with us  Have a wonderful day.           09:37 AM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5737306