Subject: Ticket Assigned - Conversation with B
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 06:50:40 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with B B                    Hi, I placed the return request almost two weeks ago but the clothes aren’t picked up yet.           10:37 AM, 18th Feb                   hamza                   Good morning Dear customer, Thank you for contacting us. My name is Hamza, I will be happy to help you.           10:38 AM, 18th Feb                   hamza                   Could you please share your exact order number so that I can assist you further?           10:38 AM, 18th Feb                     B                    9412571100           10:39 AM, 18th Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:39 AM, 18th Feb                     B                             10:40 AM, 18th Feb                     B                             10:40 AM, 18th Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           10:41 AM, 18th Feb                   hamza                   Could you please confirm is this your phone number +971554123354?           10:41 AM, 18th Feb                     B                    Yes           10:41 AM, 18th Feb                   hamza                   Thank you for your confirmation           10:42 AM, 18th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the items ASAP           10:42 AM, 18th Feb                     B                    And what about the regund amount           10:43 AM, 18th Feb                     B                    Refund*           10:43 AM, 18th Feb                   hamza                   The refund will be processed to your original payment method once we receive the items to our warehouse           10:44 AM, 18th Feb                   hamza                   Is there anything else I can assist you with?           10:45 AM, 18th Feb                     B                    But why there is a delay           10:46 AM, 18th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           10:48 AM, 18th Feb                   hamza                   We will check with the courier partner to collect the items from you soon enough           10:48 AM, 18th Feb                   hamza                   We appreciate your patience.           10:48 AM, 18th Feb                   hamza                   Is there anything else I can assist you with?           10:49 AM, 18th Feb                     B                    No thank you           10:49 AM, 18th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           10:50 AM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5725476