Subject: Ticket Assigned - Conversation with 3veni Vampati
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 07:49:21 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with 3veni Vampati 3veni Vampati                    Hello           11:20 AM, 14th Feb                     3veni Vampati                    I am looking to return one item but unable to place the return order           11:20 AM, 14th Feb                     3veni Vampati                    Pls help me           11:20 AM, 14th Feb                     3veni Vampati                             11:21 AM, 14th Feb                     3veni Vampati                    This is the one I ordered and it's size is big,want to return, box is not appearing           11:21 AM, 14th Feb                   hamza                   Good morning Dear customer, Thank you for contacting us. My name is Hamza, I will be happy to help you.           11:23 AM, 14th Feb                   hamza                   Could you please share your order number so that I can assist you further?           11:23 AM, 14th Feb                     3veni Vampati                    Sure           11:23 AM, 14th Feb                     3veni Vampati                    9414396404           11:24 AM, 14th Feb                     3veni Vampati                    Above item is one of the item in my order           11:24 AM, 14th Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:25 AM, 14th Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           11:27 AM, 14th Feb                   hamza                   We have created a return request for the item as you wished           11:27 AM, 14th Feb                     3veni Vampati                    Thank you...how long will it take for the refund and will the money go back to card? .I also place one more order and its for click and collect. I have not received it yet           11:28 AM, 14th Feb                     3veni Vampati                    9414373577           11:28 AM, 14th Feb                   hamza                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           11:32 AM, 14th Feb                     3veni Vampati                    Sure thank you           11:33 AM, 14th Feb                     3veni Vampati                    Can you pls look into this too           11:33 AM, 14th Feb                   hamza                   Could you please confirm is this your phone number +971544419089?           11:36 AM, 14th Feb                     3veni Vampati                    Yes           11:37 AM, 14th Feb                   hamza                   Thank you for your confirmation           11:39 AM, 14th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to make your order ready for the collection ASAP           11:39 AM, 14th Feb                     3veni Vampati                    Is there any chance now 8 can change the location pickup?           11:40 AM, 14th Feb                     3veni Vampati                    I want it to Max store in bur dubai but accidentally selected choitram karama option. If there is anything you can help to change the location pick up ,pls do           11:41 AM, 14th Feb                   hamza                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           11:44 AM, 14th Feb                     3veni Vampati                    Ok,thank you           11:45 AM, 14th Feb                   hamza                   Is there anything else I can assist you with?           11:45 AM, 14th Feb                     3veni Vampati                    No Sir           11:46 AM, 14th Feb                     3veni Vampati                    Thank you for your help           11:46 AM, 14th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with us  Have a wonderful day.           11:48 AM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5708909