Subject: Ticket Assigned - Conversation with Athira
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 07:22:44 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Athira Athira                    Hi I have returned an item and I have not received the money           11:04 AM, 14th Feb                     Athira                    Or not done the return collection           11:05 AM, 14th Feb                     Athira                    Could you please update           11:05 AM, 14th Feb                   hamza                   Good morning Athira, Thank you for contacting us. My name is Hamza, I will be happy to help you.           11:07 AM, 14th Feb                   hamza                   Could you please share your order number so that I can assist you further?           11:07 AM, 14th Feb                     Athira                             11:08 AM, 14th Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:09 AM, 14th Feb                   hamza                   As we have checked the order 9411441581, we can see that the item "Giggles Journey Infant Car Seat" still not collected yet           11:11 AM, 14th Feb                     Athira                    Yes           11:11 AM, 14th Feb                     Athira                    When are you planning to collect           11:11 AM, 14th Feb                     Athira                    And when I can get the refund           11:12 AM, 14th Feb                   hamza                   Could you please confirm is this your phone number +971569474085?           11:16 AM, 14th Feb                     Athira                    Yes           11:17 AM, 14th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           11:18 AM, 14th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the item ASAP           11:19 AM, 14th Feb                     Athira                    Ok           11:19 AM, 14th Feb                   hamza                   Is there anything else I can assist you with?           11:19 AM, 14th Feb                     Athira                    No           11:20 AM, 14th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           11:22 AM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5708789