Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 17:14:59 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi</div>
<div>Well, it was not mentioned on the site anywhere or while purchasing it that i could be aware. </div>
<div>Request you to kindly review my complaint and exchange the product for me and will keep in mind henceforth before buying anything online to make sure its exchangeable or returnable or not. </div>
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<div>Thank you <br><br><br><div>    <img> <span style='font-family: "Copperplate Gothic Light", sans-serif; color: rgb(68, 114, 196); font-variant-caps: small-caps; font-weight: bold; letter-spacing: 0.25pt; font-size: 11pt; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto'>Priti Ganatra Phillips</span>
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<div><span style='color: rgb(68, 114, 196); font-family: "Copperplate Gothic Light", sans-serif; font-size: 11pt; font-variant-caps: small-caps; font-weight: bold; letter-spacing: 0.25pt; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto'>   &#128238;P O Box 32050, Dubai </span></div>
<div><span style='font-family: "Copperplate Gothic Light", sans-serif; color: rgb(68, 114, 196); font-variant-caps: small-caps; font-weight: bold; letter-spacing: 0.25pt; font-size: 11pt; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto'>    &#127462;&#127466;+971 50 2825954 </span></div>
<div><div class="MsoNormal" style="margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><span class="MsoIntenseReference" style="font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-caps: small-caps; font-variant-alternates: normal; font-variant-position: normal; font-variant-east-asian: normal; color: rgb(68, 114, 196); letter-spacing: 0.25pt; font-weight: bold"><span lang="EN-US" style='font-family: "Copperplate Gothic Light", sans-serif'>    &#127470;&#127475;+91 7435033646</span></span></div></div>
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<div class="MsoNormal" style="margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto"><span class="MsoIntenseReference" style="font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-caps: small-caps; font-variant-alternates: normal; font-variant-position: normal; font-variant-east-asian: normal; color: rgb(68, 114, 196); letter-spacing: 0.25pt; font-weight: bold"><span lang="EN-US" style='font-family: "Copperplate Gothic Light", sans-serif'><br></span></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, February 12, 2023, 07:20, Splash &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv2011294402"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5693400</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Hamza Nomani : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Preity,<br><br>We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, (Solid Flared Jeans with Pintuck Detail and Button Closure) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br><br>Please refer to the below link for any further information on non-returnable items:<br><a rel="noreferrer" target="_blank" href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br><br>We thank you for your understanding and cooperation.<br><br>
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<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5693400