Subject: Ticket Assigned - Conversation with Ahsan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 07:48:18 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahsan Ahsan                    Hi           11:10 AM, 09th Feb                     Ahsan                    Please share with me the status of this           11:10 AM, 09th Feb                     Ahsan                             11:11 AM, 09th Feb                   hamza                   Hi Ahsan, Good morning, Thank you for contacting us. My name is Hamza, I will be happy to help you.           11:14 AM, 09th Feb                     Ahsan                    Yes           11:14 AM, 09th Feb                     Ahsan                    Please share with me status           11:15 AM, 09th Feb                     Ahsan                             11:15 AM, 09th Feb                     Ahsan                    Because it’s seem like it’s stuck In the middle           11:16 AM, 09th Feb                   hamza                   Could you please share your order number so that I can assist you further?           11:19 AM, 09th Feb                   hamza                   Hi, I'm not getting a response from you. Are we still connected?           11:21 AM, 09th Feb                     Ahsan                    Okay           11:21 AM, 09th Feb                     Ahsan                             11:22 AM, 09th Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:22 AM, 09th Feb                     Ahsan                    Check the status as well           11:23 AM, 09th Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           11:24 AM, 09th Feb                   hamza                   We would like to inform you that after checking the order details we can see that your order with ID 9557032815, has been successfully delivered to you on 2/11/22 8:33 PM           11:24 AM, 09th Feb                     Ahsan                    Okay           11:24 AM, 09th Feb                     Ahsan                    But I didn’t received           11:24 AM, 09th Feb                     Ahsan                    And it’s showing processing           11:24 AM, 09th Feb                   hamza                   And for the order number 9413901960, it will be ready for the collection by today on 09-02-2023           11:25 AM, 09th Feb                   hamza                   You’ll receive an SMS and an email when your order is ready for collection.           11:25 AM, 09th Feb                     Ahsan                    That order number is wrong           11:26 AM, 09th Feb                     Ahsan                    I m Talking about this           11:26 AM, 09th Feb                   hamza                   Do you mean this order 9557032815?           11:27 AM, 09th Feb                     Ahsan                    Yes           11:27 AM, 09th Feb                   hamza                   As we have checked, this order placed on Feb 9, 2022 and collected on 2/11/22, means one year ago           11:29 AM, 09th Feb                     Ahsan                    No           11:30 AM, 09th Feb                     Ahsan                    I didn’t collect           11:30 AM, 09th Feb                     Ahsan                    It           11:30 AM, 09th Feb                     Ahsan                    So why status is showing in processing           11:31 AM, 09th Feb                     Ahsan                    Last feb i was in panic situation that’s why I didn’t track           11:35 AM, 09th Feb                   Nikhil                   Yes inform that we will try to check with the store team, if any proof of collection is available or not.           11:44 AM, 09th Feb                     Ahsan                    Sure thanks           11:44 AM, 09th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           11:45 AM, 09th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to check with the store and get back to you ASAP           11:45 AM, 09th Feb                     Ahsan                    Thanks pls check and let me know           11:45 AM, 09th Feb                   hamza                   We will get back to you soon enough, We appreciate your patience.           11:45 AM, 09th Feb                   hamza                   Is there anything else I can assist you with?           11:47 AM, 09th Feb                     Ahsan                    No only this one           11:47 AM, 09th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:47 AM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5687114