Subject: Ticket Assigned - Conversation with Sonali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 06:23:17 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonali Sonali                    Hello           10:12 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:12 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:12 AM, 08th Feb                     Sonali                    My return is not done yet           10:12 AM, 08th Feb                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           10:12 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:12 AM, 08th Feb                     Sonali                    1           10:13 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Sonali , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:13 AM, 08th Feb                     Sonali                    2           10:13 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:13 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:13 AM, 08th Feb                     Sonali                    2           10:13 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:13 AM, 08th Feb                     Sonali                    1           10:13 AM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:13 AM, 08th Feb                     Sonali                    [email-masked]           10:14 AM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:14 AM, 08th Feb                     Sonali                    Ok           10:14 AM, 08th Feb                   hamza                   Hi Sonali, Good morning, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           10:16 AM, 08th Feb                     Sonali                    Hi           10:16 AM, 08th Feb                     Sonali                    Hamza           10:16 AM, 08th Feb                     Sonali                    My return is not yet picked up           10:16 AM, 08th Feb                     Sonali                    Can u arrange it for today plz           10:16 AM, 08th Feb                   hamza                   Please allow me a moment to check this for you.           10:18 AM, 08th Feb                   hamza                   Could you please confirm is this your phone number +971503907681?           10:18 AM, 08th Feb                     Sonali                    Yea           10:18 AM, 08th Feb                   hamza                   Thank you for confirm the number           10:19 AM, 08th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the items ASAP           10:19 AM, 08th Feb                     Sonali                    Today only plz           10:19 AM, 08th Feb                     Sonali                    It’s been a long           10:20 AM, 08th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           10:21 AM, 08th Feb                   hamza                   We will do our best soon enough, We appreciate your patience.           10:21 AM, 08th Feb                     Sonali                    Ok           10:21 AM, 08th Feb                   hamza                   Is there anything else I can assist you with?           10:22 AM, 08th Feb                     Sonali                    No just the return           10:22 AM, 08th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:22 AM, 08th Feb                     Sonali                    U too           10:23 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5682350