Subject: Ticket Assigned - Conversation with Chamain
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 06:22:27 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chamain Chamain                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  chamain Bot:  Hi chamain, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501603425            10:11 AM, 08th Feb                     Chamain                    Ok           10:11 AM, 08th Feb                   hamza                   Hi Chamain, Good morning, Thank you for contacting Splash . My name is Hamza, I will be happy to help you.           10:12 AM, 08th Feb                     Chamain                    Good morning Hamza!           10:12 AM, 08th Feb                     Chamain                    I have made a return request for one item which i bought from Splash & 1 item from MAX, but still no one came to pick it up, can you please check           10:14 AM, 08th Feb                     Chamain                    Request was made on 16th of Jan I believe           10:15 AM, 08th Feb                   hamza                   Could you please share your order number so that I can assist you further?           10:15 AM, 08th Feb                     Chamain                    FP011523000579           10:16 AM, 08th Feb                   hamza                   Could you please confirm is this your phone number +971501603425?           10:17 AM, 08th Feb                     Chamain                    Courier tracking number is this           10:18 AM, 08th Feb                   hamza                   Could you please confirm is this your phone number +971501603425?           10:18 AM, 08th Feb                     Chamain                    Yes           10:19 AM, 08th Feb                   hamza                   Thank you for confirm the number           10:19 AM, 08th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the items ASAP           10:19 AM, 08th Feb                     Chamain                    Thank you Hamza!           10:20 AM, 08th Feb                   hamza                   Is there anything else I can assist you with?           10:20 AM, 08th Feb                     Chamain                    No Hamza, Thank you! Have a great day!!           10:21 AM, 08th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           10:22 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5682346