Subject: Ticket Assigned - Conversation with Stacey
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 05:39:35 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Stacey Stacey                    Hello           09:29 AM, 08th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            09:29 AM, 08th Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:29 AM, 08th Feb                     Stacey                    1           09:29 AM, 08th Feb                   MAX UAE whatsapp bot                    Hello Stacey , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:29 AM, 08th Feb                     Stacey                    1           09:29 AM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           09:29 AM, 08th Feb                     Stacey                    9413649110           09:30 AM, 08th Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020723002059    You can also easily track your order from My Account > Order History.             09:30 AM, 08th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:30 AM, 08th Feb                     Stacey                    2           09:30 AM, 08th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:30 AM, 08th Feb                     Stacey                    1           09:30 AM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your email address           09:30 AM, 08th Feb                     Stacey                    [email-masked]           09:31 AM, 08th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:31 AM, 08th Feb                   hamza                   Hi Stacey, Good morning, Thank you for contacting MAX. My name is Hamza, I will be happy to help you.           09:31 AM, 08th Feb                     Stacey                    Hi           09:31 AM, 08th Feb                     Stacey                    My order should've arrived yesterday but it didn't           09:32 AM, 08th Feb                     Stacey                    I need it today before 3pm           09:32 AM, 08th Feb                     Stacey                    Please can you help me make sure it gets delivered           09:32 AM, 08th Feb                     Stacey                    Thanks           09:32 AM, 08th Feb                   hamza                   Please allow me a moment to check this for you.           09:33 AM, 08th Feb                     Stacey                    Thanks           09:34 AM, 08th Feb                   hamza                   Could you please confirm is this your phone number +971508039528?           09:34 AM, 08th Feb                     Stacey                    No           09:34 AM, 08th Feb                     Stacey                    0508039538           09:34 AM, 08th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:36 AM, 08th Feb                     Stacey                    Thank you           09:36 AM, 08th Feb                     Stacey                    Will I get an update           09:37 AM, 08th Feb                   hamza                   Yes, we will update your mobile number with the courier partner and you will be contacted ASAP           09:37 AM, 08th Feb                   hamza                   Is there anything else I can assist you with?           09:38 AM, 08th Feb                     Stacey                    Thanks           09:38 AM, 08th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           09:39 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5682178